OCC Duty Manager

The purpose of this position is to deputize the Operations Control Centre
Senior Duty Manager of the Keolis-MHI Dubai Metro.
MAIN RESPONSIBILITIES Overall supervision and coordination of train services.
Ensure on shift, the safe operation of the railway in accordance with current
legislation, policies, standards, procedures and work instructions. Oversee
shift operations, including all control room and operational functions to
ensure the train service operates to timetable and is properly regulated to
provide the customers with a safe and efficient service. Utilize the resources
of all operational staff whilst on shift. Monitor, report and act on issues
affecting operational performance. Ensure incidents and delays are dealt with
safely, efficiently and with minimum disruption. Ensure that staff and
customers are kept fully informed of any operational incidents or associated
service variation affecting customer service by monitoring and directing
performance of Information Security Controllers. Ensure Keolis-MHI Dubai Metro
Key Performance Indicators are at the forefront of the Duty Manager’s decision
making at all times. Ensure Permit to Work arrangements are checked and attend
engineering planning meetings subject to operational demands. Act as the
central coordinator for any incident, service disruption or system failure.
Maintain and foster good working relationship with Keolis-MHI, RTA, DURL other
transport and regulatory bodies. Maintain and foster good working
relationships with staff in a variety of disciplines throughout Keolis-MHI
Dubai Metro, resolving potentially conflicting issues and proactively leading
solutions to issues. Identify and recognize good and poor performance. Make
sure that only competent staff carry out work which has a safety dimension,
unless staff are working under competent supervision. Direct supervision of
control room staff; Train Controller, Depot Controller, Engineering
Controller, Information and Security Controller as necessary for train
operations. Direct supervision of control room staff; Train Controller, Depot
Controller, Engineering Controller, Information and Security Controller as
necessary for train operations. Ensure effective coordination with maintenance
staff via Engineering Controller in the event of failures, incidents and
emergencies. Take control and ensure prompt response tactics are performed in
accordance with work instructions and procedures. Notify the Operations
Manager of any incident/emergency situations that require the activation of
incident control. Perform shift and emergency duties when required. Conduct
‘shift by shift’ reviews of service delivery performance and prepare reports
and provide data for the Operations Manager and Operations Director on related
information. Ensure that end shift reports are collated, checked and submitted
to the Operations Manager and concerned parties. Perform and carry out other
duties as instructed/directed by the Operations Manager.

KNOWLEDGE REQUIRED Ideally an experienced railway manager with detailed
understanding and working knowledge of safety rules, regulations and emergency
procedures and an understanding of relevant legislation. A working
understanding of rolling stock, signaling and control room functions. Decisive
and capable of working under extreme pressure with the ability to take overall
command of service variance and incidents and co-ordinate and control
resources in an organized and decisive manner. Good interpersonal skills and
proven ability to manage, motivate, lead and train staff to build a committed
and competent team. Good communication skills with a clear understanding of
the requirements to keep the client informed of service disruption. An
understanding of factors affecting service quality, safety and customer needs.
Knowledge and understanding of the requirements and workings of the
Performance regime.

KEY SKILLS Thorough understanding of train operation controls such as train
supervision, train regulation, manual route settings, incident handling,
emergency evacuation and associated activities in a central control room
environment. Good literacy and analytical skills required for the role.
Ability to understand complex systems and possess good IT skills. Good
communication skills and the ability to manage multiple tasks efficiently and
work productively in a fast-paced, team-oriented environment. Strong
organisational skills, detail oriented, and the ability to handle multiple
priorities. Hold a valid driving license with a good driving skill and
experience.

EXPERIENCES A minimum of ‎5 years work experience within the rail industry.
Thorough understanding of train operation controls such as train supervision,
train regulation, manual route settings, incident handling, emergency
evacuation and associated activities in a central control room environment.

EDUCATIONNAL QUALIFCATIONS Ideally a Degree holder or high diploma of post-
secondary education in a related discipline and/or relevant professional
qualification