Team Leader - Front Office - Jumeirah Emirates Towers

Team Leader - Front Office - Jumeirah Emirates Towers - (220000PN)

About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious
experiences in the heart of UAE 's most dynamic city. Soaring high above the
central business and commercial district, Jumeirah Emirates Towers is a
dramatic backdrop to Dubai's skyline and a visible statement of the region's
growing corporate success. Comprising two equilateral triangles, this landmark
structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The
hotel encompasses ‎400 spacious rooms and suites, ‎15 world-class restaurants
and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle
attractions at the Boulevard, a prestigious retail destination. The award-
winning hotel has multiple venues for inspiring events including the grand
Godolphin Ballroom and ‎16 meeting rooms.
About the Job:
An exciting opportunity has arisen for an experienced Team Leader to join the
Front Office department in Jumeirah Emirates Towers. The main purpose of this
role is the point of contact between the guests and the hotel. He/She is also
an ambassador of the excellence of the service delivered in the hotel with
ensuring all guests are provided with a warm, friendly, courteous, informative
and efficient service at the Front Desk. Your key responsibilities will
include:
* Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties.
* Is a continual source of information offering their assistance to all guests and colleagues.
* Assist the Concierge and Lobby Butlers Operations with any guest service requirements.
* To recognize repeat guests & their preferences.
* Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
* Ensuring that all the rooms are allocated for the arriving guests of the day.
* Handling check- in, check-out and cashiering for in house guests and visiting guests.
* Helping out charging for other departments.
* Ensure that the maximum of guest information are collected with a target of ‎5 preferences daily and passed on to the guest history team.
* Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
* Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
* Adheres to the Hotel's health and safety procedures and policies.
* Be aware of the hotel's fire and emergency procedure.
* Maintain high grooming standards to be an ambassador and the role model in public areas.
* To ensure that the Credit limed is checked daily.
* To ensure that all the registration cards are checked with the correct guest profile and sign on the registration cards.

About you:
In order to be considered for this role you will have at least two years of
working experience in a similar role in a luxury five-star hotel environment.
You will have excellent written and spoken English skills, additional language
is advantage. Knowledge of hotel operating systems is a must. Your experience
in handling guest requests and exceeding their expectations would be regarded
as essential.
Should be able to quickly learn and adapt to a new work environment.

About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels
globally, this role has excellent employee benefits making the role attractive
to high performers and any applicant who like to associate her/himself with
one of the most luxurious brand in the hospitality industry.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Front Office
Organization: Jumeirah Emirates Towers [JET]
Job Posting: Jul ‎1, ‎2022, ‎9:56:‎03 AM