Security Controller

Job Purpose: Manage, control, plan and regularly monitor the operations of the
Airport Security Unit by establishing clear operating guidelines and standards
in order to safeguard Airlines (EK/Others) from incurring heavy penalties and
infringements with various immigration authorities as a result of carriage of
illegal passengers or passengers with improper documentation. Job Outline -
Manage and control the operations of the Airport Security Unit by ensuring
that the team is well trained, conforms to procedures and rules & regulations.
Provide constant feedback to the line manager and submit proposals to
improvise the performance of the unit. This is in order to ensure an error
free performance from the service delivery team to deliver productive results.
- Direct, influence, analyse and recommend measures to be taken in situations
such as handling of disruptive passengers, analysing the acceptance/non-
acceptance of passengers on the basis of profile, handling of deportee
passengers etc. thereby ensuring the security and safeguard of passengers,
crew and the aircraft. - In critical situations co-ordinate activities and
escalate sensitive decisions to the line manager in situations such as
security threats to an aircraft. - Scrutinise and monitor the operation on a
regular basis by measuring the performance of service delivery teams against
set standards and benchmarks. Analyse variances and initiate corrective
measures to enhance performance. This will involve compilation and analysis of
comprehensive statistics as per respective stations. - Co-ordinate with and
influence airport, authorities, other airlines and outstations, to facilitate
quick dispersal of deportee/stranded passenger in order to minimise
liabilities for the Emirates Group. - Identify trends which highlight service
shortfalls and submit recommendations to the line manager to changes in
procedures/policies to counter the same. This is in order to promote
continuous improvement process within the unit. - Maintain an effective
working relationship bearing in mind the diplomatic sensitivity with various
missions such as embassy, consulates, immigration authorities, local security,
in order to ensure that the passport unit is kept updated with global
trends/practices in relation to illegal immigrant traffic. This is also to
safeguard the interest of the department and protect passenger's right and
obtain required clearances for cases of re-boarding the offloaded passengers.
- Identify, initiate, develop and maintain business relations with Airlines in
order to promote document check services highlighting the merits to the
station managers. Make recommendations on commercial aspects and submit a
proposal to the Security Management for approval thereby generating additional
revenue for the group. - Lead by example, motivate and coach the service
delivery team in order to ensure that the team consistently projects a high
standard image of the organisation by dealing with the customers in a
professional, courteous and diplomatic manner. Maintain high staff morale and
ensure that the needs of the task, group and individuals are looked after.
Conduct PM reviews of the direct reportees, identify training/development
requirements for the team and initiate nominations for relevant courses. -
Manage and control airport unit administration by implementing efficient staff
rosters, and by controlling the leave plans for the staff thereby optimising
manpower resources ensuring a seamless operation that meets the service
standards. Play an active role in the budget preparation of the section.
Qualifications & Experience: Qualifications - ‎12 Years schooling or equivalent
Experience - more than ‎8 years of experience in Security (General) - Security
experience (Airport) Knowledge/skills - A thorough and complete knowledge and
understanding of reservations, air travel documentation requirements and
advanced knowledge of Fraud Prevention and Forgery Identification. - Excellent
supervisory and man management skills, proficient in written and verbal
communication, good report writing skills and negotiating abilities.