HR Administrator

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our
people, our customers and our communities. This is the core belief that has
guided Burberry since it was founded in ‎1856 and is central to how we operate
as a company today.
We aim to provide an environment for creative minds from different backgrounds
to thrive, bringing a wide range of skills and experiences to everything we
do. As a purposeful, values-driven brand, we are committed to being a force
for good in the world as well, creating the next generation of sustainable
luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

To support the HR Operations goal of optimal service delivery through
providing accurate, efficient and effective HR administrative support to the
corporate functions and retail.

RESPONSIBILITIES

• End to end responsibility for administering all payroll related data including processing starters, leavers, employee changes, leave of absence, employee status regarding right to work in the UK and other ad hoc requests using SAP.


• Provide information to 3rd parties as required with regards to employment status and salary etc.


• Deliver all agreed calendared employee lifecycle events ensuring compliance with policy and legislation are met


• Maintain all employee files as legally required


• Act as the first point of contact for all HR queries through multiple channels achieving a first touch resolution for ‎80% of queries. Working with Advisors , HRM's and Centres of Expertise to escalate unresolved queries


• Close partnering with the Resourcing COE to draft offer paperwork for potential hires, processing reference requests and handling all new starter paperwork, including supporting the new starter on their first day with on-boarding paperwork. Represent the Employee Services function at on-boarding sessions


• Support monthly SAP data audit for payroll and periodic data cleanse of SAP.


• Update organisation charts to reflect an accurately proposed organisation structures


• Respond to ad hoc reporting requests using SAP and Excel.


• Contribute to ad hoc HR projects as required.

ER Support and Coaching
* Support HR Advisor as required with employee lifecycle events and provide note taking support for disciplinary cases
* Conducting investigation meetings with line managers and/or Asset and Profit Protection as required.
* To support and coach line managers on absence management, in particular in cases of long term absence; utilising the external Occupational Health provider and Corporate Health and Safety Manager where appropriate.
* Manage maternity cases within designated client group with support of HR Advisors where necessary.
* Provide advice and coaching in relation to HR systems

PERSONAL PROFILE

• Identify any concerns regarding service delivery and performance to the leadership team.


• Thrives on making recommendations that provide solutions and efficiencies and presenting proposals at team meetings.


• Excellent communication skills, both verbal and written. With the ability to listen and connect with the ability to listen and connect with the customer.


• Has the abaility to say'no' positively.


• Develop a clear understanding of all HR processes and their application.


• Work as a member of the Employee Services team, maximise customer satisfaction.


• Participate in information sharing with other members of the Employee Services team.


• Identify trends and share recommendations for improvement with the team and Continuous Improvement Advisor.


• Use acquired experience/ knowledge for relationship building and training.


• Availability to work on broader level projects.


• Get pro-actively involved in cross HR teaming when required.


• Feel confident to speak openly with team members.


• Support fellow team members through sharing workload and coaching.


• University degree.


• CIPD desirable.


• Highly proficient, competent user in Microsoft Office applications and HR systems, preferably SAP.