Housekeeping Supervisor

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
The Housekeeping Supervisor is responsible for the operational efficiency of
all housekeeping areas and the service delivery of those areas within budgeted
guidelines.

KEY RESPONSIBILITES
* Supervise the implementation of housekeeping standards and procedures in relation to:
* Bedroom service
* Bathroom service
* Valet service
* Cleaning service
* Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis.
* Maintain a current and thorough knowledge of all housekeeping systems.
* Assign tasks/rooms to the Housekeeping staff and show presence on the 'floors'.
* Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
* Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
* Open and close the shift and ensure effective shift hand over.
* Prioritise arrival rooms.
* Liaise with Front Office for guest and hotel requirements.
* Ensure guest valet is processed and delivered in a timely manner.
* Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
* Manage all special requests made by guests.
* Ensure consistency within the department.
* Manage lost property for the hotel.
Desired Skill & Expertise:
* Minimum ‎2 years experience in the same role in a ‎4/‎5* hotel.
* Friendly, polite, and courteous nature.
* Ability to work cohesively with fellow colleagues as part of a team.
* Ability to work well under pressure in a fast paced environment.
* Flexibility to respond to a range of various work situations.