Head of IT

About UOWD

The University of Wollongong in Dubai (UOWD) is one of the region's oldest,
most prestigious and forward-thinking tertiary institutions. Our curriculum
and teaching practices reflect those of UOW Australia, which constantly ranks
among the top ‎2% of universities worldwide, and are nationally and
internationally recognized. Our continuous efforts in providing an education
of world-class standards, are evident in our longstanding ranking in graduate
employability and also the reason why our graduates are highly sought after by
employers.
UOWD is truly a dynamic and diverse institution that offers a broad spectrum
of programs in Business, Engineering, Information Sciences as well as Arts,
Media and Humanities, aiming to develop graduates who are ethical, agile,
technologically literate and ready for multicultural workplaces. Our programs
are relevant and industry related with a strong focus on encouraging creative
and critical thinking, problem-solving and the development of unique
leadership skill sets.
About the Position

UOWD is seeking applications from candidates to fill the position of Head of
IT to commence preferably in September ‎2022.
The Head of IT is responsible for providing leadership to the UOWD Information
Technology team in regards to all information technology services and ensure
that technology is fully leveraged to tactically execute organisation 's
strategy and direct & oversee the performance of Organisation IT
Work with the Executive Director Finance and Administration (EDFA) UOWD and
the Portfolio Manager (Global Enterprises) IMTS to implement and
operationalise the strategic plans of the Organisation. Track current and
long-term objectives and set adequate operating plans in support of future
developments. Manage the team, operations, activities and achievement of the
organisation's objectives in accordance with agreed operating plans and
budgets.
The Head of IT manages, monitors, develops, and maintains the integrity and
security of the University of Wollongong in Dubai (UOWD) IT network, servers,
systems and infrastructure, whether it be on-campus or externally provisioned.
The Head of IT is responsible for development, maintenance, security and
support of the UOWD IT infrastructure, network and Internet security and any
other cybersecurity threats.
Education and Experience

Essential :
* Relevant tertiary qualification in an Information Technology related degree;
* Minimum ‎7 years' experience in senior technology systems and security roles in medium size corporate / enterprise organization. University IT operations experience is desirable;
* Excellent English communication skills;
* Experience in leading technical support and service staff
* Experience managing a team
* Experience in service management principles (e.g. ITIL)
* Demonstrated experience in the following technologies and able to maintain & lead others to manage:
* Network switching devices such as Cisco, Brocade, Aruba and Mellanox;
* Network protocols and functions for Internet based applications;
* Network telephony system modules, ISDN, Voice IP, Video Conferencing, Wireless networks, VPN, VLAN network aggregation and resiliency, RADIUS authentication and NAC solution;
* Maintenance of documentation related to network and systems infrastructure design and implementation
* Public DNS, WAF, load balancer and application delivery controller (e.g. CloudFlare, Citrix NetScaler)
* Routers, firewall, Layer ‎2/‎3/‎4 switches, bandwidth management, traffic analysers, log management and network security;
Highly Desirable Knowledge:
* Demonstrated experience in the following technologies and able to lead others to manage:
* Microsoft Windows and Linux operating systems, Virtualization infrastructure, previous programming or scripting experience; experience with troubleshooting hardware;
* Enterprise security systems, antivirus systems and backup systems;
Knowledge and Skills

Essential
* Understanding of cyber security threats, incidence response and cyber risk mitigation;
* Ability to identify and implement failover systems where redundancy is required;
* Ability and motivation to learn new technologies quickly and with minimal support and guidance;
* Proficiency with operating systems, e.g. RH Linux, MAC, Windows operating systems;
* Knowledge of Internet services such as DNS, NFS, DHCP, printing, FTP service and SSL;
* Effective communication skills and the ability to interact professionally with a diverse group of faculty, students and staff;
* Understanding of ITIL service management principles
* Ability to work productively in a team environment;
* Good problem-solving abilities and a "can do" attitude;
* Understanding of excellent IT service management;
* Understanding of IT project management principles and
* Understanding of IT risk management.
* Ability to design and implement a localised disaster recovery strategy.
Desirable :
* Understanding of the security of database servers (E.g. Microsoft SQL, My SQL, FileMaker);
* Secure web servers such as Apache with mod_ssl and IIS and