Quality Control Executive

At Careem we are led by a powerful purpose to simplify and improve lives in
the Middle East, North Africa and Pakistan. We're pioneering the development
of innovative services to aid the mobility of people, the mobility of things
and the mobility of money.
We're in the driving seat as we help to define how technology will shape
progress in some of the fastest-growing countries in the world. Our teams are
building tech to meet the needs of the future in areas including data and AI,
e-commerce, technology-enabled logistics, maps, identity, and fintech.
We're well placed to solve complex and meaningful challenges at scale, with
deep tech expertise, strong regulatory relationships, a local presence, and
increasingly specialised global teams which are structured to operate as
autonomous start-ups. Our team of over ‎400 engineers and developers are
empowered to develop cutting-edge technology every day.
Careem was established in July ‎2012, became a wholly-owned subsidiary of Uber
Technologies, Inc. in January ‎2020, and today operates in over ‎100 cities
across ‎12 countries.
About the Team
Careem Grocery is on a mission to reinvent the way people shop for grocery,
pharmacy and retail products. As an exciting new vertical within Careem (a
start-up within a start-up), we 're in the early stages of building our
product and have plenty of interesting and fundamental challenges to solve in
order to achieve our ambitious growth goals in this burgeoning space.
As a Quality Control Executive, you'll be a fundamental part of the team which
drives the operations for our dark stores within an area. This is a unique
role with the opportunity to create genuine impact for the lives of everyday
people in our region.
We're looking for someone with a keen eye for understanding the crux of
operational challenges and co-relate them with the mission of delivering the
freshest product possible to the customer. Ensure to promote 'food safety and
quality culture' by providing determining priorities, goals and objectives to
ensure customer experience impact, financial and operational integrity,
accountability, efficiency and effectiveness, compliance with policies,
procedures, R&C regulations.
What you 'll do
* Store Operations Audit :
* Own, lead and perform internal/ external controls audits and assessments of all ecommerce operational individual business units (cold chain, food safety, personal hygiene, hygienic environment) and lead efforts to mitigate identified control deficiencies
* Issue all internal/external audit reports ensuring the reports are clear, concise, identify root causes with practical solutions, and ultimately provide value to country teams (ops, hygiene officer, R&C) and management
* Own and drive weekly global audit meetings and/or committees, draft team presentations and audit reports in an efficient manner to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans
* Report the status of your Internal/external Audit projects to the drive quality and safety.
* Food Safety Inspection:
* Liaise with Dubai Municipality for inquiries and any food safety-related communication- Company representative for food safety-related meetings/ inspections from Dubai Municipality-
* Complete training update process in Foodwatch, starting from accepting training request to updating assessment results- Keep the training material updated based on the latest information available from Dubai Municipality
* Update the management on any notification from Dubai Municipality/ Foodwatch- Conduct food safety training and assessment as per schedule at client premises- Conduct scheduled in-house food safety training and assessment
* File training related documents regularly such as training attendance sheets, feedback forms, question papers, and completed assessment papers- Coordinate with the sales team for any queries related to food safety training.
What you 'll need
Successful candidates will have a passionate commitment to improving the lives
of people, an insane focus on excellence and customer centricity, and a strong
alignment with our core values and purpose.
* ‎3-‎6 years of experience managing Food Safety and Quality/ Health and Safety in a large-scale retail grocery, foodservice or manufacturing environment
* Proven knowledge of Dubai Municipality Food Safety Code/Trakhees/ISO/ Halal and HACCP
* Strong verbal and written communication skills
Where you'll be
* Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
* You'll be working in the location you're hired from. Due to legal and compensation considerations, you will need to be based out of the country you're hired from as your primary work location.

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a Remote-First organisation
* Work from any country in the world for ‎60 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day