Job Purpose: To provide 24-7 operational support to facilitate safe and
efficient departure and arrival processes for Flight and Cabin Crew. The role
holder is responsible for a wide variety of operational tasks including
ensuring the correct number of legal crew report for departing flights,
producing destination specic mandatory documentation and providing outstanding
customer service to Emirates crew that depart/arrive through the Crew
Operations facility. Job Outline: - Proactively monitor the crew reporting
process to ensure the correct number of rostered crew report on time and are
provided with flight and destination specific legal documentation e.g. General
Declarations, Customs forms etc. - Identify and resolve discrepancies, and
process exceptions occurring during check-in, including crew no-show,
lateness, missing/incorrect documentation and last minute sickness. - Oversee
the Crew Airport Standby Lounge and facilitate the standby crew allocation
process. Ensure that crew called from standby and fully prepared, briefed for
duty and are provided with the correct documentation to protect on time
performance. - Support the execution of all departmental contingency plans in
response to any type of operational disruption including bad weather, aircraft
incident, severe traffic congestion in DXB and/or airside tunnel closures. -
Work closely and effectively with all 'day of ops' stakeholders including DXB
Immigration, Customs and Police teams, dnata, Airport Services and Crew
Scheduling to resolve issues and support the delivery of a punctual Crew
Journey. - Initiate manual procedures following major system outages, and
mobilise support teams across Emirates and dnata to ensure an effective
operation. - Provide a single point of contact monitoring and resolving issues
during the crew arrival process, including baggage carousel issues, arrival
transport delays, Customs and Immigration issues, meeting and assisting sick
crew members and the collection of all relevant arrival flight
documentationResponsible for the twice daily Health and Safety walk around of
the Crew Operations facility across. - Departures (including 42 crew briefing
rooms) and Arrivals, ensuring all issues raised, logged and followed up with
the respective facilities teams.
Qualifications & Experience: Qualifications: - 12 yrs schooling or equivalent
Experience: - 3+ yrs Customer Service experience in a fast-paced dynamic
working environment Knowledge/skills: • An administration and customer service
background, preferably within an operational environment or with good
operational awareness. • Exceptional Customer Services skills is a must. •
Strong ability to multi-task and work under pressure. • Enthusiastic and
flexible attitude with a proactive approach to problem solving. • Must be able
to operate independently with limited/general supervision. • Awareness of crew
regulatory requirements preferred. • Ability to work shift patterns
(day/night)
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