Assistant Front Office Manager - Burj Al Arab

Assistant Front Office Manager - Burj Al Arab - (220000K4)

About Jumeirah & the Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a
height of 321m. It is the world's most followed hotel on Instagram and has
been consistently voted the world's most luxurious hotel. Features include
nine restaurants and bars; in suite check-in and check-out; reception desks on
every floor; round-the-clock private butlers; use of the hotel's Rolls-Royce
fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana
space. The hotel's ‎202 luxury suites offer a rain shower, Jacuzzi and stunning
news of the Arabian Gulf.

About the Job :
An opportunity has arisen for a Assistant Manger to join our Front Office team
in Burj Al Arab. The main duties and responsibilities of this role:
* Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction
* Oversees & completes any outstanding Front Office duty issues as per the handover
* Monitor and promptly respond to all CSI feedbacks relevant to Front Office
* Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
* Ensures credit / payment is completed for all guests checking in
* Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines
* Supervises suite allocations and handling of group arrivals and departures
* Ensures that all departmental standards are followed
* Liaises closely with other departmental leaders to ensure ultimate service and provide support where required
* Immediately actions all special guest requirements and requests
* Is a continual source of information, help and assistance to all guests
* Is fully proficient and knowledgeable with the Hotel PMS, Micros and HotSOS.
* Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets.
* Maintains a high level of communication and feedback within the department
* Has a full understanding and knowledge of all in-suite services, amenities and functions.
* Assist hotel Accounts Department with any queries relating to the Front Office operation for both in-house and departed guests
* Follows up weekly with Lobby GSM regarding their responsibilities
* Ensure all appraisals, IDP's & ‎1-‎2-‎1's are completed within deadline

About you:
The ideal candidate for this position will have the following experience and
qualifications:
* Minimum ‎3-‎5 years ‎5-star hotel experience
* Previous Duty Manager or Assistant Manager experience
* The ability to deal with high profile clients
* First Aid and Emergency Controller qualifications are desirable
* Hotel Management degree
* High level of written and verbal business English and preferred at least one additional Foreign language
* Computer literate with knowledge of MS Office, Property Management System (preferably Opera)

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer generous F&B benefits, reduced
hotel rates across our properties globally, excellent leave and health care
package, flights home, accommodation, life insurance, functional incentives
and other employee benefits making the role attractive to high performers and
any applicant looking for a career with one of the most luxurious brands in
the hospitality industry.
Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Front Office
Organization: Burj Al Arab [BAA]
Job Posting: May ‎20, ‎2022, ‎12:44:‎29 AM