Assistant Manager, Front Office

Assistant Manager, Front Office
(‎8382)

At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai -
One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for
entertainment, and a haven for inner-city wellness, this new Dubai resort will
be more than a trailblazing icon of the skyline, and it will be an utterly
unrivalled urban oasis. With abundant knowledge and generosity, we anticipate
our guest's every need and surpass expectations. Whether we are designing the
perfect family day out or arranging a romantic private dinner, we approach
everything with imagination to spark a sense of playfulness, discovery and
adventure. This is not simply our job, it's our passion.

About the Role:
As the Assistant Manager, Front Office, you will play a pivotal role in
ensuring the smooth and efficient operation of the front desk and guest
services. You will be responsible for supervising and supporting the front
office team, maintaining high standards of customer service, and maximizing
guest satisfaction. This position requires exceptional organizational skills,
a keen attention to detail, and the ability to thrive in a fast-paced, dynamic
environment.

Role Responsibilities:
* Assist the Front Office Manager in overseeing daily operations, including guest registration, room assignments, and check-out procedures
* Train and mentor front office staff to deliver exceptional service and uphold brand standards
* Handle guest inquiries, complaints, and special requests promptly and professionally
* Ensure accurate and efficient billing procedures, including the proper handling of cash and credit card transactions
* Coordinate with other hotel departments to ensure seamless guest experiences
* Monitor room availability and manage reservations effectively
* Assist in managing and optimizing occupancy rates and room revenue
* Prepare and analyze reports related to front office operations and guest feedback
* Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees
* Assist in conducting regular staff meetings and training sessions

Key Skills and Qualifications:
* Bachelor's degree in Hospitality Management or related field (preferred)
* Previous experience in a front office supervisory or managerial role within a luxury hotel environment
* Strong knowledge of hotel front office operations, including reservations, check-in/check-out procedures, and guest services
* Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
* Proven leadership abilities, with the capability to motivate and inspire a team
* Exceptional problem-solving and decision-making skills
* Proficient in hotel property management systems (PMS) and other relevant software
* Detail-oriented with a strong focus on delivering exceptional customer service
* Fluency in English (additional languages are a plus)

Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.