Supervisor-Club Lounge

Posting Date May ‎30, ‎2022
Job Number ‎22089299
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dubai International Financial Centre,
International Financial District Sheikh Zayed Road, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

POSITION SUMMARY

Promote staff engagement and team work to provide optimum service so that
guest needs are met in the Rooms and Food & Beverage operations. Within Food
and Beverage operations: Complete opening and closing duties including setting
up necessary supplies and tools, cleaning all equipment and areas, locking
doors, etc. Inspect storage areas for organization, use of FIFO, and
cleanliness. Complete scheduled inventories and stock and requisition
necessary supplies. Monitor dining rooms for seating availability, service,
safety, and well-being of guests. Complete work orders for maintenance
repairs. Within Guest Services and Rooms operations: Inspect public areas,
restrooms, fitness center, pool area, offices and service areas after being
cleaned by Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates, etc. Communicate additions or changes to
the assignment sheets to staff (e.g., Housekeeping) as they arise throughout
the shift. Monitor the notations in MARSHA and clear all exceptions. Keep
records of Marriott Rewards enrollments and Front Office incentive programs.
Review and maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily memo books and
document pertinent information in logbooks. Process guest check-ins and
promote room up-sales. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g., Health Club,
Retail Shop) are scanned and charged to room.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees; and serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; and
complete safety training and certifications. Welcome and acknowledge all
guests according to company standards, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language. Develop
and maintain positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; and
identify, recommend, develop, and implement new ways to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small
print). Visually inspect tools, equipment, or machines (e.g., to identify
defects). Enter and locate work-related information using computers and/or
point of sale systems. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎25 pounds without assistance. Move over
sloping, uneven, or slippery surfaces. Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. Perform other reasonable
job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.