Hostess

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.

Nestled amid the alluring Dubai coastline, the latest addition to the
flourishing Soluna Beach Club scene from The First Group offers a contemporary
Mediterranean experience in the heart of The Palm Jumeirah. Catering to
residents and hotel guests alike, this vibrant family-friendly oasis boasts
endless sun-kissed beaches and glistening blue waters with a variety of chic
lounging areas offering sweeping views across the iconic skyline. With three
uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our
Pool & Beach at Soluna Beach Club serving up an extensive menu of globally,
Mediterranean inspired cuisine, guests will discover a stylish haven set
against the backdrop of warm-hearted hospitality and sublime interiors.
Job Description:
Responsibilities
* Have a very good understanding of the outlet 's concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
* Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
* Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
* To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
* Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
* Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
* Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
* Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
* Perform any tasks related to billing according to hotel standards and cashiering policies if required.
* Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
* Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Desired Skill & Expertise:
* Minimum ‎2 years' experience working as Hostess in a luxury hotel environment.
* Experience as Hostess in a high-volume restaurant with highest levels of service.
* High School qualification or equivalent is preferred.
* Degree or Higher National Diploma in Hospitality/Hotel/Business Management would be an advantage.
* Ability to understand guest needs and to deliver superior customer service.
* Knowledge of bar service procedures and standards would be an advantage.
* Ability to understand the flow of service and handle multiple tasks effectively is preferred