Customer Support & Services Jr. Officer

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job Information


Industry
Customer Service
City
Dubai
State/Province
Dubai
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500


Job Description


‎1. Supports and provides service via toll free, e-mails, live chats, and
social media to manage the business' relationship with customers.


‎2. Performs outbound surveys to ensure customer satisfaction for Sales and
After Sales Services.


‎3. Generates Sales Leads.


‎4. Registers customer details and complaints for sales and service in order
to guarantee resolution for customer satisfaction.


‎5. Captures customer information, schedules appointments and forward those to
the Service Department to assure requested appointments are met.


‎6. Utilizes all product, operational and Contact Center trainings provided to
identify voice skills and how to enhance a good telephone presentation.


‎7. Receives Inbound Calls, Emails, and Live Chats through Genesys Contact
Center System.


‎8. Receives Outbound Calls for different campaigns through Genesys Contact
Center System.


‎9. Saves customer profile in Forms through Genesys Contact Center System.


‎10. Qualifies the call through Genesys Contact Center System.


‎11. Obtains the status of service requests and service history through Oracle
Application and informs the customers.


Gathers customer information regarding service history through Oracle
Application.


**


Requirements**
Arabic Speakers


Call Center experienced


Can join immediately


Willing to do shift

ملخص الوظيفة

  • المُعلن : Juma Al Majid Group
  • تاريخ الإعلان : 31/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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