Customer Support & Services Jr. Officer

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job Information


Industry
Communications
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500


Job Description



  • Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.

  • Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.

  • Generates Sales Leads.

  • Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.

  • Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.

  • Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.

  • Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.

  • Receives Outbound Calls for different campaigns through Genesys Contact Center System.

  • Saves customer profile in Forms through Genesys Contact Center System.

  • Qualifies the call through Genesys Contact Center System.

  • Obtains the status of service requests and service history through Oracle Application and informs the customers.

  • Gathers customer information regarding service history through Oracle Application.


**


Requirements**
* Six months to one year of customer service experience preferred.
* Diploma graduate or equivalent preferred.
* Dual language preferred
* Fluent in English writing/speaking
* Excellent negotiator
* Excellent verbal and written communication skills desired.
* Effective listening skills
* Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
* Demonstrate sales/customer service communication skills.
* Friendly and courteous telephone manner required.
* Punctuality and efficiency, with the ability to prioritize.
* Willingness to work on a rotating shift (‎8:00AM-‎5:00PM, ‎09:00AM-‎6:00PM, ‎10:00AM-‎7:00PM, ‎11:00AM-‎8:00PM, ‎8:00AM-‎8:00PM, ‎8:00PM-‎8:00AM) and during holidays.
Note: ‎1 Emirati & ‎1 Hindi Urdu Speaker


**


Benefits**
As per JAM Group Policy

ملخص الوظيفة

  • المُعلن : Juma Al Majid Holding Group
  • تاريخ الإعلان : 17/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
31/05/2022

### **Job Information** Industry Customer Service City Dubai State/Province Dubai Country United Arab Emirates Zip/Postal Code 337-1500 ### **Job Description** 1\. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.…

دبي
12/05/2023

Job Purpose: NA Qualifications & Experience: NA Salary & Benefits: Join us in a management role and enjoy an attractive tax- free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and h…

دبي
11/06/2022

### **_Job Responsibilities:_** _1\. Provide customer technical support services to solve customer application technical problems._ _2\. Provide customers with correct product specifications and application- related information as a reference for customers to design products._ _3\. Assist custo…

دبي
28/05/2022

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We of…

Language: English