Manager Digital Workplace

Job Purpose: Accountable for ensuring all employees across the Group (Emirates
and dnata International) have access to the latest collaboration and
productivity solutions and are able to achieve maximum productivity through
workplace tools. Drive the transformation of the ways of working through
adoption of the latest tools and adapt adoption methods in-line with the
various personas in the enterprise. This role is fully accountable to drive
the implementation, support and adoption of the Group Digital Workplace
services globally and ensures all employees in the group are equipped with
technology that helps them perform their daily tasks effectively in the most
optimal manner with a maximum end-user experience. Job Outline: - Define,
maintain and implement the Digital Workplace Strategy of the Emirates Group.
Enable end to end ownership of the Digital Workplace Services including end-
user devices, connectivity, security, identity management, collaboration and
content and productivity platforms. - Define, own and maintain the roadmap of
all Digital Workplace services to ensure that a consistent and seamless
digital workplace experience is offered to all employees of the group,
independent from the location and device they work from. - Drive full adoption
of the services among all end-users to ensure they get maximum value from the
various productivity and collaboration services. Promote new digital workplace
capabilities by driving a culture change in how these are used and ensure the
value of Digital Workplace within the Group is fully recognised. Closely work
with suppliers to fully understand the service capabilities as well as jointly
running adoption campaigns across the group. - Manage the budget
responsibility for all Digital Workplace services covering annual budgeting,
forecasting and tracing of budgets. This includes budgets for 3rd party
services (Microsoft Enterprise Agreement etc.) for the Emirates Group. -
Actively participate in all aspects of contractual revisions, renegotiation,
RFPs, for related 3rd party services. - Ensure full adherence to contractual
performance level agreements and take appropriate action in case of non-
performance. - Continuously identify and develop efficiency opportunities, to
reduce cost of the solutions across the Group. - Manage the entire lifecycle
of all services and ensures that services provided are managed and offered as
a service with full-service description and performance KPIs. - Provide
support for all other IT teams for any incidents raised around the usage of
Digital Workplace services. - Lead, coach, and mentor the team of high
performing individuals, providing servant leadership and providing continuous
feedback whilst facilitating professional development. Foster a climate of
systematically embedding a culture of faster delivery, quality and continuous
improvement, ensuring customer needs are met and expectations exceeded whilst
supporting the team through continuous, transparency and openness, to grow and
maintain trust with the wider business.
Qualifications & Experience: - Information Technology.Other : ‎10+ Years -
Degree or Honours (‎12+‎3 or equivalent) : - Degree in Computer Science with
relevant Service Management certifications Relevant experience with - ‎5+ years
experience in a leading the implementation and support of Digital Workplace
Services in a large organisation. - ‎5+ years in leading role Service
Management lead for a large scale international with a complex infrastructure.
- A track record of implementing and driving adoption of Digital Workplace
services in a large organisation. Knowledge/skills: - In-depth knowledge of
Microsoft Office365 productivity and collaboration products. - Actively in
tough with latest Digital Workplace Services industry trends. - Solid
understanding of supporting networks and devices. - Strong awareness of ITIL
processes. - Highly developed critical thinking skills with ability to
challenge established working practices in a constructive manner - Strong
Senior Management engagement skills with Vendor, IT and Business Executive
Management. - The ability to communicate and influence end-user communities to
drive proper adoption of the various services. - Ability to articulate future
digital workplace trends. Leadership Role : Yes
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.