Company Description
For travellers seeking freedom, independence and space. Oaks Hotels & Resorts
offers spacious contemporary serviced studios and suites across Australia, New
Zealand, Asia and the Middle East. Effortless short or long stays unfold with
peace of mind and all the essential comforts.
Job Description
You will oversee the day-to-day operations of the Front Office, maintaining
Front Office and brand standards and maximizing the quality level of products
and services to achieve the highest guest satisfaction. This will include
managing the performance of the team members: designing, implementing and
monitoring the impact of training (including IT systems and guest service
procedures) for all Front Office team members, capturing and implementing best
current practice SOPs relating to Front Office operation. Manage the
functioning of all departmental team members, facilities, sales and costs, to
ensure maximum departmental profit. Drive the implementation of all sales and
promotional programmes of the property, taking personal responsibility for
driving upselling and ensuring the team has the most up to date knowledge of
the property.
Qualifications
*
College degree in hotel management or related field
* Previous experience in a Front Office management role
* Strong commercial/business acumen
* Passion for leadership
* Fluent in English - both spoken and written
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