Front Office Manager

Job Description

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of
Lifestyle Experiential innovation? We have the perfect opportunity currently
available and are looking for a dynamic individual, focused on delivering
unique, first-of-its-class experiences to our guests at FIVE Hotels and
Resorts - the dare-to-be-different entertainment experiential luxury
lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set
against a breathtaking backdrop of a 150m private beach and Dubai Marina
skyline. This lifestyle hotel boasts ‎470 luxurious rooms and suites with ocean
on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars,
and a nightclub, inviting a new experience every day. Whether guests are
looking for a gourmet dining experience or want to dance the night away, FIVE
Palm Jumeirah creates laid back or high energy choices from breakfast to the
early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious
sunset views, this award-winning, cylindrically structured hotel is an
architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the
property boasts of ‎269 plunge pools), sunbathe in style or enjoy a special
dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning
sky villas were designed with more than sleep in mind as FIVE Jumeirah Village
flawlessly combines a myriad of entertainment options, a range of award-
winning F &B venues and first-rate guest services - after all, FIVE knows how
to throw an exceptionally good party!

"This is unashamedly about luxury," - Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury
lifestyle hotel and Swiss hotspot that has previously been visited by the
likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking
the city center from Zurich 's stunning Uetliberg plateau, this property is
home to ‎87 suites and rooms as well as ‎7 award-winning and new culinary
concepts centered around FIVE's hallmark musical stylings - including rooftop
lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul
St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE's
signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich's
wild side and provides exceptionally indulgent experiences for guests from the
city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be
launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side
property in the heart of Jumeirah Beach Road with sweeping sunset vistas of
Ain Dubai and Palm Jumeirah, this resort boasts ‎232 hotel rooms and suites,
‎212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE
Spa, and an iconic social pool - and is slated to open in ‎2023. This
incredible new property will truly imbibe the authentic and unique Vibe at
FIVE for 'FIVERs' that constantly flock to FIVE from around the globe to
enjoy the brand's bespoke entertainment offerings.

So, stay tuned!

The Team

Our Lifestyle team is an integral piece of the puzzle. They are cultured yet
trendy hosts with an innate ability to anticipate guests ' needs by being in
the right place at the right time and delivering a hospitality experience that
goes above and beyond - crafting exciting memories for our guests that last a
lifetime.

The Candidate

As Front Office Manager you will join a committed team, driven with the intent
of delivering 'FIVE-star' experiences to an international diaspora in the
heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best
professional experience of your life. You will be expected to have a passion
for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active
environment. Your organizational, communication, and leadership skills are
second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and
critical thinking abilities, can focus on, and execute, tasks with a sharp eye
for detail. An outgoing, people-friendly personality with an ability to think
'on your feet' during changing situations is also essential.

You'll work closely with the management team to develop constantly evolving
service goals

Key Responsibilities
*
Be passionate about maintaining a service standard that embraces time as the
'new' luxury and therefore deliver 'FIVE-style' service to the highest level
of expectation
* Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of guests on a daily basis
* Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Accountable for the P&L of the department
* Develop specific goals and plans to prioritize, organize, and accomplish all responsibilities and duties
* Keep the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
* Conduct department meetings and continually communicate clear goals to produce desired results
* Review staffing levels to ensure that guest service, operational needs and financial objectives are met
* Understands the impact of Front Office operations on the Rooms area and overall property financial goals
* Identify and analyze Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence

**

Requirements
What We 're Looking For**
*
A Hands-on approach with a 'can-do!' work attitude
* A commitment to delivering exceptional guest services with a passion
* An ability to find creative solutions while taking ownership for all duties and tasks assigned
* Luxury hospitality experience as a Front Office Manager or similar role
* Teamwork-oriented
* A positive, hardworking and outgoing personality - with a fun-to-work-with energy at all times!
* Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
* Previous relevant serving experience is a plus
* Fluency in English (spoken and written) is a necessity
* Proficiency in multiple languages is a bonus
* Strong working knowledge of industry regulations is beneficial

**

Benefits
Rewards At Work! Benefits For Life!**
*
Live the exciting FIVE Life
* Attractive incentive schemes
* Rapid career advancement

Department Name
Front Office
Industry
Hospitality
Work Experience
‎5+ years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500