Private Banking Service Associate | L

Department Description:
The Front OfficeRelationship Management is the key sales unit for the Private
Bank Front Office staff are the main point of contact for all clients and
generate the income for the Private Bank Presently it consists of ‎8
marketseach managed by ‎1 Market Leader Dubai Northern Emirates being one of
the largest markets The markets in turn are suborganized in teamseach managed
by ‎1 Team Leader Each team consists of ‎26 Relationship Managers and ‎1 to ‎8
Service Associates who report into ‎1 Assistant Manager
Brief Description:
The Service Associate is an important pillar within the Front Office of the
Private Bank The position holders main responsibility is to support ‎12
Relationship Managers and their clients The position holder handles all client
requests pertaining to Basic Banking products and serviceseg transactions
cheque books fixed deposits statements cards etc and manages the clients
accounts and their documentation requirements In addition the Service
Associate will support the assigned Relationship Managers with customer
requests and all servicerelated transactions
Detailed Description:
Manage clients accounts and execute Basic Banking transaction
requeststransfers cheques clearing cash transactions opening closing and
renewal of Fixed Deposits account opening maintenance closure etc
Coordinate with Operations Credit Compliance legal and other relevant
departments to support the RMs to execute client instructions
Exercise appropriate checks and controls as per Banks policies under the AMs
supervision
Communicate directly with the client on operational matters and for call back
confirmations
Ensure Client Confidentiality and related processes
Prepare basic documentationeg IOSIR compliance account opening forms etc and
keep client records
Ensure complete and accurate information is provided in all client
documentation before submission to operations and other departments under the
AMs supervision
Assist othersenior team members as and when required
Attend to service requests and ensure every query is addressed in given
timeline
Raise Service Requests to other departments and follow up on the progress
Placing trade orders on Moxy for buy sell of investment instruments
Coordinate with investment advisors on clarification regarding investment
transactions
Back up colleagues as and when required
Assist RMs with annual review collection of documents and tracking to relevant
departments and follow up on completion
Sending transaction copies for archival

Job Requirements:
The Front Office Relationship Management is the key sales unit for the Private
Bank Front Office staff are the main point of contact for all clients and
generate the income for the Private Bank Presently it consists of ‎8
marketseach managed by ‎1 Market Leader Dubai Northern Emirates being one of
the largest markets The markets in turn are suborganized in teamseach managed
by ‎1 Team Leader Each team consists of ‎26 Relationship Managers and ‎1 to ‎8
Service Associates who report into ‎1 Assistant Manager
Additional Details:
Relationships with Private Banking Operations and Compliance throughout the
lifecycle of a customer
Alternative point of contact for daily activities and transaction requests for
Private Banking clients in the absence of the RM
Evaluation by Team Leader how successfully goals were achieved
Assessment on whether Banks policies and procedures were adhered to
Assessment on whether operational losses occurred to due human errors
Quick resolution of the issue to satisfy client requirements while observing
all relevant regulatory and legal guidelines
Qualifications

Job Requirements:
The Front Office Relationship Management is the key sales unit for the Private
Bank Front Office staff are the main point of contact for all clients and
generate the income for the Private Bank Presently it consists of ‎8
marketseach managed by ‎1 Market Leader Dubai Northern Emirates being one of
the largest markets The markets in turn are suborganized in teamseach managed
by ‎1 Team Leader Each team consists of ‎26 Relationship Managers and ‎1 to ‎8
Service Associates who report into ‎1 Assistant Manager
Additional Details:
Relationships with Private Banking Operations and Compliance throughout the
lifecycle of a customer
Alternative point of contact for daily activities and transaction requests for
Private Banking clients in the absence of the RM
Evaluation by Team Leader how successfully goals were achieved
Assessment on whether Banks policies and procedures were adhered to
Assessment on whether operational losses occurred to due human errors
Quick resolution of the issue to satisfy client requirements while observing
all relevant regulatory and legal guidelines

Primary Location : United Arab Emirates-Dubai-Dubai - Deira, Baniyas
Road, Enbd Head Office
Job : Customer Service
Organization : Private Banking Service
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : May ‎23, ‎2022, ‎12:02:‎59 AM