Siemens Digital Industries is a leading innovator in automation and
digitalization. Our mission is to support customers in leveraging growth,
profit opportunities and ecological footprint in the discrete and process
industries. Our Digital Enterprise portfolio integrates virtual and real
worlds - with a unique end-to-end portfolio and Digital Twins across the
entire value chain. It focuses on the needs of specific verticals. We
continually expand our Digital Enterprise portfolio to include ground breaking
technologies and offer industry-specific end-to-end solutions for companies of
all sizes.
Join our Digital Industries team as the Customer Care Support Intern and help
us re-imagine the world by finding solutions and making the world a smarter
place for tomorrow.
Your Role - Challenging And Future-Oriented!
Support the Customer Care Center's (CCC) team in Dubai by handling main IT
tools monitoring, data entry, task creation and development of special
portals.
Scope of the role is related to below:
ASSIST monitoring and KPIs for technical support tickets - escalate delayed
cases as well as weekly reporting on open tickets
GSP Support - creation of GSP activities, monitor unassigned activities, GSP
data quality monitoring, productivity reporting data exports
NPS data generation, filtration via CCC, and related phone calls
Monthly KPI reporting as well as SRR report preparation for HQ
Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.
HQ request creation in CIGO, use of Spares on Web
Daily maximizer case monitoring - more info reminders, SSS/HQ reminders
Order tracking and expediting - monitor unbooked orders, trace and update
orders till confirmation of delivery, post-delivery clarifications
Mall order routing, RPA order routing
Service mall rollout support - factor uploads in SAP, creation of customer and
user accounts in mall
Track repair and the investigation status and flag delays.
Support with visa applications, gate passes, trainings
Your Qualifications And Skills - Digital And Solid!
University Student: Must study a degree in Electrical/Electronic engineering.
Good communication skills,
What else do you need to know?
As a world leader in developing and producing the most advanced engineering
technologies, we improve lives and further human achievements worldwide, while
also protecting the climate - all thanks to our employees. Working with us,
you have the foundation to develop personally and professionally. We give you
the chance to do something significant, that benefits society and human
progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having
different types of talent and experiences makes us more ambitious and better
prepared to respond successfully to the demands of the Society. Therefore, we
value the candidates that reflect the Diversity that we enjoy in our Company.
Please find more information at www.siemens.com
At Siemens we are always challenging ourselves to build a better future. We
need the most innovative and diverse Digital Minds to develop tomorrow 's
reality. Find out more about the Digital world of Siemens here:
www.siemens.com/careers/digitalminds
We are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection
process.
Organization: Digital Industries
Company: Siemens Industrial LLC
Experience Level: Student (Not Yet Graduated)
Job Type: Full-time
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