Do you want to help create the future of healthcare? Our name, Siemens
Healthineers, was selected to honor our people who dedicate their energy and
passion to this cause. It reflects their pioneering spirit combined with our
long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go
beyond your comfort zone in order to grow personally and professionally. Sound
interesting?
Then come and join our global team as
Technical Customer Service Center Coordinator intern.
You will coordinate normal dispatch of the CSE 's, the appointments with the
customer and documentation of all calls/requests that come in from Customers
for corrective maintenance, preventive maintenance, Application trainings.
In addition, you will provide support functions for several offices aiding in
meeting customers' needs during critical times to ensure performance demands.
?Responsibilities:
* Serve as the main point of contact for SHS customers.
* Receive all service calls, email requests and/or tpF requests that come in for corrective maintenance, preventive maintenance, Application trainings.
* Successfully coordinate with the customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
* You will create as well as monitor notification for CSE 's and APPS specialists.
* You will be as a coordinator to dispatch CSE for onsite visit, preventive maintenance visit, and APPS visits.
* Provide support, information, prioritization and coordination of assignments for field service Engineers of all service and Application dispatches.
* Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up action.
? Qualifications:
* University degree, in Biomedical Engineering, Electronics/ Electrical Engineering/Clinical Engineering. (Biomedical Engineering) is preferred.
* Excellent organizational, interpersonal and verbal & written communication skills
* Knowledgeable in Microsoft Office, PC
* Typing skills
* Bilingual (Arabic& English) preferred.
* Ability to work during times of high call processing activity and time constraint demands.
* High learning aptitude.
Our global team:
Siemens Healthineers is a leading global medical technology company. 69,000
dedicated colleagues in over 70 countries are driven to shape the future of
healthcare. An estimated 5 million patients across the globe benefit every day
from our innovative technologies and services in the areas of diagnostic and
therapeutic imaging, laboratory diagnostics and molecular medicine, as well as
digital health and enterprise services.
Our culture:
Our culture embraces different perspectives, open debate, and the will to
challenge convention. Change is a constant aspect of our work. We aspire to
lead the change in our industry rather than just react to it. That 's why we
invite you to take on new challenges, test your ideas, and celebrate success.
Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We o…