Assistant Housing Manager

Posting Date May ‎27, ‎2022
Job Number ‎22088140
Job Category Human Resources
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Brand JW Marriott
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

JOB SUMMARY
Assist the Housing Manager in the responsibility for the direction, control,
administration, organization and operation of the Housing Departments.
SCOPE / BUSINESS CONTEXT
* A Full Time position based at JW Marriott Marquis Dubai.
* Number of Direct Reports - ‎4
* Titles of Direct Reports - Housekeeping Supervisor, Housing Administrator, Housing Generalist
* Direct Reporting - Multi Property Housing Manager
CANDIDATE PROFILE
Experience
* Accommodation operation
* Housekeeping operation
* Recreation & sports activities
* College Graduate
Skills and Knowledge
* Leadership skills
* Fluent in English language
* Expert in Microsoft Office
* Hospitable
* Presentation Skills
* Training and willing to help continue the success of the property
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to
the successful performance of the position:
* Assist in the creation and devising a cleaning plan for the staff house and ensure its daily completion.
* Communicate any problems or concerns with the Housing Manager.
* Assist in housing P&L & Forecast whenever needed.
* To ensure Emergency Response plan are prepared on daily basis and discussed with team as part of daily briefing.
* Conduct the required training for housing staff whenever needed in order to enhance the performance of team.
* Make & review monthly duty roster for Security Team in order to support the building security operation.
* Conduct random room inspection and keep data for entire Housing.
* Approve all necessary cleaning and associate supplies and ensure correct tracking of usage.
* Conduct daily, weekly, monthly & quarterly audit in order to make sure entire housing operation are running smooth and have not discrepancy.
* Make sure all housing notice boards are up to standards.
* Performance management of team and ‎1 to ‎1 session in order to keep the performance of team up to standards.
* Enforce and uphold the rules and regulations of the staff housing.
* Maximize awareness of safety and security amongst the Associates in the staff housing.
* Inspect staff housing room in order to make sure are rooms/apartments are taken care by staff up to the standards.
* Make weekly/monthly report assign by Housing Manager.
* Prepare Housing data base for monthly reporting.
* Daily security team briefing & review security dispatch report.
* Make weekly/monthly WDYT portal complain comparison report.
* Review daily basis WDYT portal complain related to housing operation and to make sure are complain and concerns are getting close with timely manners.
* Monthly & quarterly housing inventories covering stores and apartments.
* Assist in preparing property Asset report to Housing Manager.
* Prepare monthly housing scrap report.
* Monitor daily usage of transportation operation.
* Communicate awareness to staff using communication tools & hosing notice boards.
* Coordinate with Transportation Company in case of any changes in transportation operation.
* Walk around entire housing in order to make sure all areas safe and secure & having no maintenance issues.
* Coordinate with engineering team in related to building maintenance issues.
* Supervise the new arrival experience in order to make sure all new joiner staff are taken care upon arrival.
* Conduct new arrival orientation & housing tour and brief housing rules and regulations.
* Ensure that associates rooms and public areas undergo consistent inspection I compliance with the Marriott SOP and LSOP.
* Implement effective Sports activities and ensure Associates participation in all levels.
* Ensure effective Associates Recognition Program, increasing Associates productivity, morale and attendance. Also implement a Cross Training Program to increase flexibility and enable promotion within.
* Ensure that checklist of all the Fire and Safety Equipment are done.
* Coordinate with the Housing Manager to all incoming new hires and implement arrival experience.
* To ensure that each and every job is done to a high standard that all work schedule is done in a timely manner.
* Assist the Housing Manager in identifying and resolving all personnel problems related to housing and personnel welfare.
* Conduct housing audit in order to make sure entire housing operation is up to the standards.
* Investigate the housing incidents and make incident report to present to housing manager.
* Checking daily recreation facilities in order to make sure all facilities are up to standards.
* Organize sports activities for staff and assist in sports events.
* Any other duties as directed by the Housing Manager/Management.
OTHER
Safety and Security
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
* Follow company, hotel and department policies and procedures.
* Follows Marriott International Hotels Limited Regional Office policies and procedures
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors and Management.
* Working hours as required to do your job but normally not less than ‎48 hours per week.
Guest Relations
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
* Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
* Enter and locate work-related information using computers and/or point of sale systems.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e.g., small print).
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.