Executive Housekeeper - voco Dubai

At voco®, we've created a new hotel brand that gives people a different
choice. Hotels to count on but different enough to be fun. Unstuffy hotels,
where people feel comfortable to relax, and just get on with relaxing. Our new
family of hotels are connected by their own sense of style and individual
character - and that's something we make the most of. Finding the perfect mix
of reliability and new experiences. Because we believe that when you respect
individuality life gets interesting.
At the heart of every great stay is a great host. We think the trick to
hosting is to take the time to understand what your guests need, and want. So
before they arrive, we find out more about them and how we can make their stay
better. Whilst they are with us we give tempting recommendations of our
favourite drinks or food, or tips for local experiences that they won 't find
in any guide book.
Your day to day
As Executive Housekeeper, you 'll keep all aspects of housekeeping and laundry
running smoothly - and ensure high standards are met to deliver memorable and
unique guest experiences.
People
* Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for hosts - recognise good performance
* Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure hosts are properly trained and have the tools and equipment to carry out job duties
* May assist with deep cleaning projects and/or assist housekeeping host during high volume periods
Guest Experience
* Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests
* Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
* Carry out special requests from guests, VIPs, repeat visitors and club members
* Help guests with their questions and complaints to achieve complete guest satisfaction
* Look smart - wear your uniform with pride
Responsible Business
* Maintain and order supplies and equipment whilst minimising waste and maintaining "green" initiatives (example: container recycling, and cleaning agents)
* Reunite items with owners - and log any lost and found property
* Perform other duties as assigned. May also serve as manager on duty
Financial
* Help prepare and monitor the hotel's annual budget with a focus on increasing profitability
* Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
What we need from you
A candidate with bachelor 's degree with minimum ‎5 years of hotel experience
within housekeeping management role. Have strong drive for results, dynamic,
possess good communication skills both verbal and written. Knowledge of
computer accounting programs, math skills as well as budgetary analysis
capabilities required.
How do I deliver this?
We genuinely care about people and we show this through living out our
promise of True Hospitality each and every day. It 's what connects every
colleague in all IHG ® hotels.
Each IHG ® hotel brand delivers True Hospitality in their own way, and at the
heart of it all are specific, core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
* True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
* True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
* True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about
creating great experiences, doing the right thing and understanding people.
What we offer
We 'll reward all your hard work with a great salary and benefits - in
addition to career development, employee room discounts and great work
culture.

Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care, that you notice the little things that make a difference to guests as
well as always looking for ways to improve -visit www.http://careers.ihg.com
to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call
our Hotels voco® - It means 'to invite' and 'call together' originating from
Latin and representing our thoughtful, unstuffy and charming nature. Guests
tell us that voco® is fun without being vanilla, trendy without being
alienating and premium, without being stuffy. This unique and playful
attitude, combined with a consistent level of quality, sits at the heart of
our brand here at voco® Dubai Whatever we're up to, at every instance, there
are brand values and service behaviours that guide us... Brand values: Always
dependable, Respect individuality & Be distinctive. Service values: Count on
us to; Be natural & Make every stay special. Drawing on IHG's years of
experience in delivering True Hospitality, voco® Hotels gives people a
different choice. Hotels that are reliable enough to depend on, but different
enough to be fun. Our new family of hotels is connected by their individual
characters, that make memorable travel dependable with unstuffy hotels, where
people feel comfortable to relax, and just get on with relaxing. The moment a
guest steps into one of our hotels, they walk into a genuinely memorable
experience. The world's first voco® hotel opened in November ‎2018 in Gold
Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco®
Dubai is a location like no other with a premium ambience in the heart of
Dubai and laid back yet attentive service from the friendly hosts. It's
location on the vibrant Shiekh Zayed Road is also connecting it to many day
time and no delights of the city, moments from shopping, dining and
entertainment experiences.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are
different enough to be fun. Unstuffy hotels, where people feel comfortable to
relax, and just get on with relaxing. Hotels that are built on sustainability
where we look after the planet with the same care as we look after our guests
and colleagues. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.