Guest Relations Supervisor - voco Dubai

At voco®, we've created a new hotel brand that gives people a different
choice. Hotels to count on but different enough to be fun. Unstuffy hotels,
where people feel comfortable to relax, and just get on with relaxing. Our new
family of hotels are connected by their own sense of style and individual
character - and that's something we make the most of. Finding the perfect mix
of reliability and new experiences. Because we believe that when you respect
individuality life gets interesting.
At the heart of every great stay is a great host. We think the trick to
hosting is to take the time to understand what your guests need, and want. So
before they arrive, we find out more about them and how we can make their stay
better. Whilst they are with us we give tempting recommendations of our
favourite drinks or food, or tips for local experiences that they won 't find
in any guide book.
Your day-to-day
We are currently recruiting for a full-time Guest Relations Supervisor to
join our enthusiastic team at voco ® Dubai. You will comfort executive Guests
throughout their stay at the hotel by responding efficiently to their
enquiries and offering advice and information as requested. As Guest Relations
Supervisor contributes to the first impressions of our Guests, Moreover, you
will be responsible for the
* Ensure through effective supervision that all services provided at Guest Relations are always available and carried out efficiently.
* Implement guest recognition and guest contact programs.
* Implement repeat guests and other related programs as well as update guest profile with pertinent information and general comments.
* Implement guest birthday program and ensure that all birthdates are registered and corresponding amenities are delivered.
* Supervise preparation and distribution of welcome cards and amenities.
* Coordinate with other departments to ensure proper handling of amenities to be placed in VIP rooms (i.e., flowers, special occasion cakes, etc.)
* Conduct regular inspection of rooms and liaise with the housekeeping department on deviation from standard set-ups.
* Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
* Review daily arrivals/departures, for guests with airport pick-up/drop-off, and liaise with Concierge to book/assign appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
* Work with Room Reservations for the accurate flight information, and with Visa/Protocol officer to assure compliance on proper documentation and hassle-free entry of guests.
* Constantly check reservations to ensure that guests with special requests are handled correctly.
* Impose and observe the established method of coordination with all departments, particularly with F&B Banquets and Kitchen in assisting functions at the Business Center.
* Supervise usage of all available systems and equipment including PMS (Property Management System), AV Equipment, internet lines, etc.
* Coordinate and ensure the maintenance of an atmosphere of tranquility in all areas of the hotel, never giving the impression that there is a problem.
* Continuously update oneself and have a comprehensive knowledge, on places and events, trends, developments, and new ideas to enhance guest experience.
* Be aware of all fire prevention and safety regulations at all times.
* Handle all emergencies as laid down in the hotel's emergency policy.
* Have a complete knowledge of hotel programs, facilities and activities; as well as the local environment such as attractions, restaurants and shopping areas within the city.
* Supervise Guest Relations and Club Lounge colleagues on a daily basis to include training, discipline, scheduling and visually monitoring employee performance to ensure adherence to all service and productivity standards ensuring guest satisfaction.
* Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
* Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.
* Supervise the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
What we need from you
At voco Dubai, we look for hosts who are reliably different and contribute
in the success of bringing our brand to life!
The ideal candidate must have ‎1 to ‎2 years of progressive work-related
experience in the same role in a ‎4 or ‎5 city hotel in Dubai and should be
familiar with opera. She/he should have strong capabilities in handling the
technicality of revenue-generating mediums and organizing, be detail-oriented,
and, have the ability to work under pressure of deadlines and ever-shifting
priorities in a fast-paced environment. Also, must be a team player, have
strong interpersonal skills, and work well independently as well as part of a
team, flexible attitude, and ability to adapt to changing priorities and
business needs.
What we offer
We 'll reward all your hard work with a great salary and benefits - in
addition to career development, employee room discounts and great work
culture.

Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care, that you notice the little things that make a difference to guests as
well as always looking for ways to improve -visit www.http://careers.ihg.com
to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call
our Hotels voco® - It means 'to invite' and 'call together' originating from
Latin and representing our thoughtful, unstuffy and charming nature. Guests
tell us that voco® is fun without being vanilla, trendy without being
alienating and premium, without being stuffy. This unique and playful
attitude, combined with a consistent level of quality, sits at the heart of
our brand here at voco® Dubai Whatever we're up to, at every instance, there
are brand values and service behaviours that guide us... Brand values: Always
dependable, Respect individuality & Be distinctive. Service values: Count on
us to; Be natural & Make every stay special. Drawing on IHG's years of
experience in delivering True Hospitality, voco® Hotels gives people a
different choice. Hotels that are reliable enough to depend on, but different
enough to be fun. Our new family of hotels is connected by their individual
characters, that make memorable travel dependable with unstuffy hotels, where
people feel comfortable to relax, and just get on with relaxing. The moment a
guest steps into one of our hotels, they walk into a genuinely memorable
experience. The world's first voco® hotel opened in November ‎2018 in Gold
Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco®
Dubai is a location like no other with a premium ambience in the heart of
Dubai and laid back yet attentive service from the friendly hosts. It's
location on the vibrant Shiekh Zayed Road is also connecting it to many day
time and no delights of the city, moments from shopping, dining and
entertainment experiences.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are
different enough to be fun. Unstuffy hotels, where people feel comfortable to
relax, and just get on with relaxing. Hotels that are built on sustainability
where we look after the planet with the same care as we look after our guests
and colleagues. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.