What to Expect
As an Enterprise Operations Coordinator you are responsible for facilitating
day-to-day Operations with large Business customers, with a special focus on
Leasing Companies. You will work across the entire customer journey, from
order processing to delivery, invoicing, cash collection and after-sales
services. The main priority is to ensure smooth and seamless processes.
What You 'll Do
* Responsible for managing day-to-day operations with large Business customers
* Act as primary point of contact for Leasing Company's operations teams across Sales, Deliver and Service
* Together with the Operations Manager you will be responsible for the definition and implementation of processes and procedures with leasing companies across all areas
* Ordering
* Delivery
* Registration
* Invoicing
* Payment
* Account and Driver Management
* Supercharger
* Over-the-air upgrades
* Returns
* Renewals
* BBG/RVG
* Service
* Play an active role on the quick adoption of digital tools eliminating need for human intervention such as the Tesla for Business Platform
* Ensure leasing companies understand, adopt and comply with Tesla processes and procedures
* Communicate to Leasing Companies all pertinent information about delivery, our products, services, pricing or any changes in process
* Responsible for coaching, able to lead and mentor others through all operational processes
* Work cross-functionally with HQ and field Sales, Delivery, Service and support teams
* Accountable for resolving operational issues affecting leasing companies and their drivers
* Ensure operational contractual agreement terms are met by our customers with a particular focus on prompt payment to Tesla
* Responsible for revenue recognition and final payment collection in collaboration with Sales & Delivery
What You 'll Bring
* Experience within a fast paced, dynamic company
* Excellent interpersonal skills
* Ability to forge strong professional relationships and build trust
* Fanatical about process
* Grasps complex concepts quickly
* Can make a plan and explain it clearly
* Extremely agile
* Precise communicator
* High attention to detail
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