Expereo believes in the power of Internet connectivity. As the world's
largest provider of managed
internet, SD-WAN/SASE, and Cloud connectivity solutions, we power
enterprises and government sites
worldwide, helping to enhance every business' productivity with flexible and
optimal Internet
performance. We strive to design services and solutions to meet customers'
needs and create a
seamless experience across their journey.
Could you be our next Service Delivery Associate? This role will play a
lead in the delivery of services including ownership and management of
activities through to the desired business outcomes.
THE RESPONSIBILITIES:
* Understand contractual obligations and ensure delivery of services to an agreed service description and
SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
* Responsible for end to end service delivery of networking projects for global customers.
* An effective communicator with excellent relationship building & interpersonal skills
* Meet the end to end Project timelines by ensuring the on-time delivery
* Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
* Managing proactive communication with customer during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
* Order prioritization and ensuring priority is respected during RFC delivery phase
* Management of the delivery plan at the project level & planning until last site delivery
* Manage the interface between internal resources and the customer.
THE SKILLS AND EXPERIENCE:
* Degree in telecommunications (nice to have)
* Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent (nice to have)
* Minimum of 2-3 years' service delivery experience in ISP and in telecom or IT industry managing external / internal customer facing projects
* Previous involvement in network deployment projects.
* Technical knowledge preferred in telecom like WAN, LAN.
* Excellent communication skills
Based in Dubai
Please apply with your CV in English
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