Front Office Agent

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
Joining a dynamic, vibrant and customer focused team, Front Office Agent will
display a positive 'can do' attitude and will be responsible for delivering an
exceptional customer service experience to all our guests.
*
Greet and welcome all guests approaching the Front Desk in accordance with
TRYP by Wyndham standards.
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
* Review Front Office logs, Trace File and Credit Limit daily.
* Handle cashiering duties.
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Coordinate with Front Office Supervisor in performing daily task or during the shift.
* Have knowledge of emergency procedures and assist as needed.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Maintain and market promotions and guest programs.
Desired Skill & Expertise:
* At least ‎1 year experience in a receptionist role with computer literacy.
* Excellent communications skills, both written and verbal.
* Required language(s): fluent English, native Arabic and French preferred.
* Team player with excellent planning & organizing skills.
* Able to work flexible working hours with rotating shifts.
* Pleasant personality with good problem solving skills.