Spa Supervisor

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the
fantasy of nightlife and the adventure of connection. Hyde is more than a
brand, it's a state of mind.
THE HYDE DUBAI
Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, is
the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in
close proximity to the iconic Burj Khalifa directly fronting the Business Bay
canal and promenade.
The ‎276-rooms, all with balconies, is a mix of gracious standard rooms and
luxurious suites with views of the Dubai Canal, the Dubai skyline and the
iconic Burj Khalifa - the tallest building in the world.
Hyde Hotel Dubai features three incredible culinary experiences including the
Mediterranean concept, Cleo Mediterraneo, contemporary Japanese from Katsuya,
hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a
coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa,
male/female salon, fitness center, a swimming pool and retail area. The
hotel's public areas, guestrooms and Cleo are designed by Ciarmoli Queda
Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by
Tristan Plessis Studio.

Job Description

The Position
The Spa Supervisor is responsible for the establishment and execution of clear
short term and long term goals as set by the Spa Manager. The Spa Supervisor
is responsible for the daily leadership of the spa operations ensuring all
productivity and expense controls are followed as well as ensuring that all
revenue opportunities, in keeping with the positioning of Hyde Spas, will be
capitalized upon.
JOB RESPONSIBILITIES
* Assist Spa Manager in directing daily operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently.
* Ensure the establishment and execution of all departmental goals.
* Daily room checks
* Uniform and grooming standards checks
* Treatment quality review
* Manage, train, and motivate all personnel reporting to this position.
* Serve as a link between the hotel and the spa industry.
* Promote and sell customized spa programs to conference groups as required.
* Tour prospective spa Guests.
* Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
* Promote all hotel and spa packages and promotions.
* Identify new business and marketing opportunities.
* Work efficiently with hotel public relations in all aspects of spa/hotel promotion as required.
* Work with advertising and promotion as required.
* Administration and implementation of staff training in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.).
* Assist in the supervision, operation and coverage of all spa departments:
* Front desk/reception
* Treatments
* Gym
* Ensure effective communication amongst all departments within the hotel.
ADMINISTRATIVE DUTIES
* Establishment of professional business relationship with all vendors and development of all products inventories.
* Ensure adherence of standard operating procedures for each department.
* Ensure adherence of departmental and facility policies.
* Establishment of ongoing administrative controls.
* Adhere to Standard Operating Procedures Manual.
* Ensure that weekly/monthly departmental communication meetings are effective.
* Available for Colleague and manager inquiries.
* Communications: Respond / review voice-mail and e-mail messages.
* Facility walk-through to have visual presence within department for all spa staff.
HEALTH AND SAFETY
* Follow, and ensure that Colleagues follow all safety procedures and practices, lead by example.
* Ensure all departments adhere to all safety practices of the spa.
* Assist in the development of and adherence to all departmental emergency procedures.
* Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
FINANCIAL RESPONSIBILITIES
* Review daily productivity and preparing daily revenue report
* Monitor scheduling of all services and special programming.
* Measurement of the spa actual performance to budget.
* Review expenditures to ensure they are in keeping within the operating budgets.
* Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.
COLLEAGUE RELATIONS
* Ensure spa departments maintain a positive relationship internally and with all departments in the hotel.
* Performance management discussions as required.
* Co-ordinate departmental meetings, i.e. Body Techs, Aesthetics etc.
* Responsible for the efficient training of all Colleagues in all aspects of job tasks.
* Responsible for all spa department's emergency training.
* Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
* Conduct performance appraisals in a timely manner
GUEST SERVICE
* Ensure the facility is in peak condition at all times (operations and cleanliness).
* Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

Qualifications

EDUCATION & EXPERIENCE
* Minimum of ‎2 years' experience in management or supervisory position in a spa or related field an asset.
* Experience in the hospitality industry an asset.
* Human resources and reception experience an asset.
* Knowledge and certificates in Spa Treatments (Massages, Facials and Body Treatments) required, as well as a minimum of ‎2 years' experience as Spa Therapist
* Desire to provide phenomenal Guest experiences.