Front End Sales Customer Service

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You will be working as Front End Sales Customer Service, will be the part of
Robotics & Discrete Automation Business Area for Service & Digital Platform
division based in Dubai, UAE. In this role you will be responsible to grow
robotics service by continuous market and customer development

This position reports to

Local/Hub Division Manager

Your responsibilities

• Analyzing and forecasting demand in the end-users ensuring growth in service product groups


• Creating new business opportunities from non-contract customers by existing and new service product introduction and product mapping within product lifecycle, inclusive of preventive or corrective maintenance contract and spare parts to end-users


• Service sales according to robotics service maintenance program and other site service activities to meet or exceed sales target, selling product services to customers, focusing on volume, mix and profitability targets to robotics


• Attending to end-users regularly for on-site installation and service requirement, troubleshooting when necessary and coordinating with factory for additional support as and when required


• Applying maintenance engineering concept to the optimization of equipment, procedures and departmental budgets for end-users to achieve better maintenance, reliability and availability of equipment


• Maintaining good customer relationship and customer satisfaction and working with local and global side by using the sales tools to improve the processes


• Supporting the back end sales activities and establishing the processes and system to improve the productivity, from inquiry to ordering processes


• Standardizing the offering for service products, from both global offering and local initiated offering

Your background

• BBachelor 's Degree Mechanical/Electrical/Electronics/Mechatronics Engineering


• Minimum ‎5 years working experience in automation environment and experience in robotics would be an added advantage


• Good command of English and strong communication


• Resourceful, team player, result-oriented person who possesses excellent interpersonal, communication, negotiation and presentation skills


• Fluency in English language is mandatory

Benefits

• Retirement plan

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine
automation and digital services, providing innovative solutions for a diverse
range of industries, from automotive to electronics to logistics. As one of
the world's leading robotics and machine automation suppliers, we have shipped
over ‎500,000 robot solutions. We help our customers of all sizes to increase
productivity, flexibility and simplicity and to improve output quality. We
support their transition towards the connected and collaborative factory of
the future. ABB Robotics & Discrete Automation employs more than ‎11,000 people
at over ‎100 locations in more than ‎53 countries. www.abb.com/robotics Work
model: on site #LI-onsite