Key Accounts Development Manager

Job Purpose: At Emirates, our Global Sales team is pivotal in ensuring we put
our customers first by maximizing our value proposition as a brand and are
responsible for managing relationships with our partners, customers, and
account holders. Key Accounts Development Manager (Small to Medium Enterprise)
is responsible for developing SME segment products, value propositions and
looking at the business development. This is an exciting opportunity to manage
SME strategies, product & value proposition development and market
engagements. In this role, you will: - Strategically position and develop the
SME segments and position Emirates as one of the key players. - Define (with
all stakeholders) a medium term and an annual SME strategy. The strategies
will be implemented at a station, regional and global level and must be
measurable and give a true indication of segment performance. - Implement
business plans, monitoring and exploring opportunities throughout the year,
and reporting progress at predefined intervals to key stakeholders. - Evaluate
joint communication / promotional activities, plan and implement on a global
level in co-operation with the global sales force. Develop and Manage the SME
tools in close cooperation with Emirates Group IT and the E-commerce team and
ensure that adequate support structure is given to the sales force. -
Research, plan, recommend and develop SME workshops with the sales teams
across the network to discuss industry trends, opportunities, challenges,
agreed processes and procedures and brainstorm potential improvements. The
objective being to motivate and identify incremental revenue/cost saving
opportunities. - Implement World class training programmes (with Learning &
Development) for the sales force to create SME business development strategies
and key account management skills, with specific focus on sales force
empowerment and a needs-based account analysis - Provide regular analysis,
including market shares, BSP data and flown revenue reports. The reports to be
distributed to all key stakeholders and used in the development of appropriate
strategies. - Review, analyse and recommend optimum promotional activities and
plans, where appropriate, with an emphasis not only on stimulating and
achieving maximum incremental revenue growth, but also on keeping costs within
budget.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: - ‎8 + years' experience in sales preferably within
Aviation, travel/leisure or relevant field - Qualifications in commercial
disciplines with emphasis on economics, transportation, sales, marketing,
business management and related studies - Experience in the airline industry,
in a sales or distribution position. Specific experience of the sales
environment of the airline industry, including an understanding of the
Business Travel and SME segment ,key accounts & Marketing, and process
development - Strong people, team management and leadership skills preferably
in a multi-cultural environment. - Ability to communicate, negotiate and
influence effectively. - Experience in cross-functional project management and
systems implementation would be an asset. - Systematic and logical approach to
problem solving and a capacity to work around problems. - Ability to adapt and
respond quickly to a fast-changing environment where the business requirements
need to be translated to project charters. At Emirates we're committed to
providing our employees with opportuntiies to grow and develop in their
careers. So if you're looking for a challenging and rewarding opportunity,
apply today and join our team!
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.