Reservations Agent - DXBBY

؜ - ؜دبي ؜ -

تفاصيل الوظيفة


  • Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.

  • Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide detailed information to guests to help them make informed decisions.

  • Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.

  • Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.

  • Up-selling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer additional amenities or room categories to guests.

  • Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.

  • Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.

  • Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.

  • Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.

  • Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.

  • Training: Staying updated on IHG's reservation policies, procedures, and systems is vital, and agents may receive training to keep their knowledge current.
    At IHG, we've made a promise. As one of the world's leading hotel groups,
    we're here to deliver True Hospitality for Good. Making our guests and
    colleagues feel welcome, cared for, recognised and respected - wherever they
    are in the world. Want to be part of the journey?
    Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on
business or for fun, enjoying a quick night, or relaxing for the week. At
Holiday Inn®️ we thrive on making our guests stays brighter, helping them
create memories that will last a lifetime. Irresistible smiles are our
specialty. We should know, we've been on our journey since ‎1952. So if you can
help us spread the joy of travel to all, we'd love to give you a warm welcome
to the Holiday Inn®️ family. Let's Go Further Together.

ملخص الوظيفة

  • المُعلن : InterContinental Hotels Group
  • تاريخ الإعلان : 22/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
05/12/2023

**GUEST EXPERIENCE AGENT** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helpi…

دبي
17/06/2022

**ت اريخ النشر** Jun 16, 2022 **ر قم الوظيفة** 22100885 **ا لتصنيفات** Reservations **ا لموقع** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates عرض على الخريطة **س لسلة الفنادق** Bulgari Hotels & Resorts **ا لجدول الزمني** Full-Time **إ مكاني…

دبي
17/06/2022

**Data de divulga çao da vaga** Jun 16, 2022 **N º do Cargo** 22100885 **Categoria de emprego** Reservations **Local** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Marca** Bulgari Hotels & Resorts **Hor ario** Full-Time **Re…

دبي
02/07/2022

**Data de divulga çao da vaga** Jul 01, 2022 **N º do Cargo** 22111386 **Categoria de emprego** Reservations **Local** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Marca** Bulgari Hotels & Resorts **Hor ario** Full-Time **Re…

دبي
21/04/2023

**N º do Cargo** 23074692 **Categoria de emprego** Reservations **Local** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N **Tipo de cargo** Non-M…

دبي
20/04/2023

**ジ ョブ番号** 23074692 **求 人カテゴリ** Reservations **場 所** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates 地図で表示 **ス ケジュール** Full-Time **遠 隔地ですか?** N **配 置転換ですか?** N **職 位の種類** Non-Management _マ リオット・インターナショナルでは雇用機会均等の実現に向けて、多種多様な人材…

دبي
26/04/2023

**Job Number** 23077560 **Job Category** Reservations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUM…

دبي
26/04/2023

**N º do Cargo** 23077560 **Categoria de emprego** Reservations **Local** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management _A…

دبي
29/04/2023

**Job Number** 23080192 **Job Category** Reservations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position…

دبي
29/04/2023

**N º do Cargo** 23080192 **Categoria de emprego** Reservations **Local** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N…

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