Customer Service Team Member

Location: EMEA, United Arab Emirates, Dubai
Ref: JOHNCRANEEMEA02219
Division: John Crane
Job Function: Customer Service
Job Description
To provide excellent customer service by providing on-time delivery and timely
and accurate responses to customer queries.
For this role we are accepting only candidates based in Dubai with experience
from manufacturing company, gas and oil, chemical or mechanical, or other
technical companies.
Duties & Responsibilities

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.


• Support external sales team with specific customer account information,


• Networking and communication with customers, agents, and other JC operations.


• Review customers enquiries and orders


• Following up and monitoring of internal order processing and delivery performance.


• Assist finance in resolving payment issues in case of product discrepancies.


• Use of SAP, C4C business system and its relevant modules.


• Work with other departments to expedite the service to customers.


• Prepare notifications for non compliances.
  Diversity & Inclusion
  We believe that different perspectives and backgrounds are what make a company
  flourish. All qualified applicants will receive equal consideration for
  employment regardless of race, color, religion, sex, sexual orientation,
  gender identity, national origin, economic status, disability, age, or any
  other legally protected characteristics. We are proud to be an inclusive
  company with values grounded in equality and ethics, where we celebrate,
  support, and embrace diversity.
  The Individual


• Diploma or University Degree in Economics, Commerce or technical university


• ‎1+ years of professional experience in sales or costumer service, manufacturing company, gas and oil, chemical or mechanical, or other technical companies.


• Experience of working in a multinational and multicultural environment


• Excellent MS Office background


• English language is must.


• Only Dubai based candidates.


• Attention to detail.


• Excellent organizational skills


• Excellent communication skills


• Good interpersonal skills
  About Smiths
  At Smiths we apply leading-edge technology to design, manufacture and deliver
  market-leading innovative solutions that meet our customers' evolving needs,
  and touch the lives of millions of people every day. We are a FTSE100, global
  business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
  have a real impact on lives across the planet, enabling industry, improving
  healthcare, enhancing security, advancing connectivity and supporting new
  homes. Our products and services are often critical to our customer s'
  operations, while our proprietary technology and high service levels help
  create competitive advantage. We welcome colleagues with a curious mind, who
  are happy with responsibility, enjoy a challenge and are attracted by the idea
  of working at a business with a ‎170+ year history of innovation, and five
  global divisions, all experts in their field.
  About John Crane
  John Crane (www.johncrane.com) is a global leader in rotating equipment
  solutions, supplying engineered technologies and services to process
  industries. The company designs and manufactures a variety of products
  including mechanical seals and systems, couplings, bearings, filtration
  systems and predictive digital monitoring technologies. John Crane customer
  service is accessed through a global network of more than ‎200 sales and
  service facilities in over ‎50 countries. Fiscal year ‎2016 revenue was greater
  than ‎1 Billion USD (£830m). John Crane is part of Smiths Group
  (www.smiths.com), a global leader in applying advanced technologies for
  markets in threat and contraband detection, energy, medical devices,
  communications, and engineered components.