Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.


• Adheres to and executes all job task checklist points.


• Perform registration process by obtaining data from guest and by observing the established guidelines.


• Review all Group Resumes, VIP reports, daily business reports.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.


• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.


• To support the Concierge or Telephone Operator as required.


• Resolve guest complaints or otherwise follow up with manager.


• Review room queue and work with Housekeeping to expedite turnover.


• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.


• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.


• Post applicable charges for late check-outs requests.


• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.


• Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.


• Drive and champion ALL loyalty program.


• Be familiar with hotel services and promotions and promote them.n.


• Take and deliver accurate and timely guest messages.


• Respond to queries positively.


• Follow department policies, procedures and service standards, including all safety policies.


• Other tasks as assigned.

Qualifications

• Passion for guest service.


• Excellent written and verbal communication, interpersonal and leadership skills.


• Highly organized, results-oriented with the ability to be flexible and work well under pressure.


• Degree or Diploma in Hospitality Management is an asset.


• Fluency in English, and at least one additional language


• Minimum of ‎1 year previous Hotel experience is an asset.


• Must have the ability to handle a multitude of tasks and Guest requests.


• Ability to work independently and prioritize responsibilities.


• Experience with a Hotel loyalty program an asset.


• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Your team and working environment:
A wonderful brand new hotel just ‎5 minutes away from Dubai Airport & ‎250 meter
from GGICO metro station.