1.
Support and assist in the smooth running of the guest relations department,
where all aspects of the guest journey and experience are delivered to the
highest level, ensuring both property and company standards are attained and
adhered to.
2.
Takes responsibility for the duties and tasks assigned to the role, ensuring
that all work is carried out in a timely and professional manner.
3.
Collaborate with colleagues to maximize guest satisfaction and comfort,
delivering a positive and responsive approach to enquiries and problem
resolution.
4.
Support and deliver on the strategies and objectives of the guest relations
department taking ownership for assigned areas of responsibility.
5.
Develops and builds own skills, knowledge and experience at every opportunity
within guest relations department, which aligns with the culture of growth,
development and performance expected by the company.
6.
Collaborates with the Head of Department, ensuring that departmental inventory
is maintained, that productivity targets are achieved and performance levels
are attained
7.
Build and maintain effective working relationships, communicating with key
stakeholders whilst promoting the company culture and values.
8.
Ensures adherence to all legislation where due diligence requirements and best
practice activities are planned, delivered and documented for internal and
external audit, performing follow-up as required
Competencies & skills requirements
INDFOH
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