Department Controller

Job Purpose: The selected candidate will be responsible for planning and
controlling operational areas of the department including service delivery
targets, service level agreements (SLAs), business continuity plans, quality
and safety, working with Line Management to set the operation up for success.
To ensure that escalated issues are followed up on and to ensure the
continuity of the business in an optimum efficient manner, ensuring compliance
with regulatory, legal and safety requirements and standard operating
procedures. Job Outline: Plan - Recommends improvements of systems, processes,
procedures, standards and facilities ensuring their implementation and
controls. - Reviews department related SLAs and contracts to ensure that the
changes are well- communicated to the concerned individuals. - Ensure that
standard operating procedures (SOPs) and work instructions are aligned with
regulatory requirements, training and department practice. - Coordinates with
training and development units on an on-going basis to ensure that staff is
provided with the required training programs in line with their development
plans and the availability of sufficient suitably qualified and experienced
resources. - Initiates / develops a monitoring and implementation structure
for quality action teams and other projects within the assigned work area. -
Plans for adequate availability of resources at all times when required with
outsource suppliers (where applicable). Deploy - Reviews and monitors
deployment done by centralised allocation to ensure alignment with the plan on
the day of operations with cost and quality targets and provides feedback in
cases of disparity. Lead - Implements initiatives to synergise a safe,
efficient and service oriented culture amongst the team. Execute - Ensures
that safety briefings are conducted regularly while intervening when there is
risk exposure, role model safe behaviours and follows up on corrective
actions. - Ensures compliance to all relevant safety policies, procedures and
controls across the department to guarantee employee safety, legislative
compliance and a responsible environmental attitude and the implementation of
BAP. - Ensures safety of staff and that they have the skills, knowledge, and
confidence to work safely by providing support and direction. - Provides the
required information to department managers for the budget preparation and
monitors the financial performance of the concerned area against budgets. -
Develops departmental related reports including recommendations, updates,
improvements and status to ensure that related departments are updated. -
Follows up on operational issues, customer complaints and disruptions within
the department and recommends the most appropriate action to be taken and
follows up on implementation. - Plans regular audit checks for the department
to ensure that all the policies, procedures and SLAs are adhered to. Reports
any non-conformance and discrepancies in the related area and ensures that the
appropriate remedial actions are implemented in line with regulations and SLA.
- Builds and maintains the relationships with internal and external
stakeholders to ensure that all requirements and compliance with regulatory,
safety and legal requirements are met. - Coordinates regularly with relevant
departments to ensure that all equipment are serviced in a timely manner to
ensure continuity of operation without disruption ( where applicable). - Runs
projects for the department ensuring that the expected deliverables are
achieved within the planned time-frame. Additional to Airside Operations: -
Assess and enhances technology used within airside (e.g. turnaround tools) to
overcome any system shortfalls and align to changes in airline requirements. -
Coordinates with the workshop for GSE planned maintenance / maintenance and
oversees the schedule and planning of the fleet.
Qualifications & Experience: - Experience in Airport Operations. - Bachelor's
degree or Diploma in business administration / aviation / ground handling /
customer service. - It is desirable to be a certified First-Aider or Fire-
Warden. Experience: - If you hold a Bachelor Degree: ‎6-‎8 years of experience
in aviation/ ground handling / customer service, if you hold a Diploma: ‎8-‎10
years of experience in aviation / ground handling / customer service. - UAE
driving license (for airside based roles). - Preferably First Aid trained. -
Advanced understanding of airlines' customer service product (specific airport
related requirements) and Industry regulations for the assigned work area. -
Advanced understanding of the aviation terminology. - Advanced Customer
Management Skills. - Advanced Supervisory Skills. - Advanced Budget and Cost
Control Knowledge. - Advanced Planning and Organizing Skills. - Advanced
Quality Orientation Skills. - Advanced Communication Skills. - Advanced Safety
Awareness Skills. - Proficient Data Collection and Analysis Skills. -
Proficient Writing Skills. - Proficient IT and Computer Literacy Skills.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.