Client Solutions Manager, CPG

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is
to inspire creativity and bring joy. TikTok has global offices including Los
Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and
Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We
create to inspire - for you, for us, and for more than ‎1 billion users on our
platform. We lead with curiosity and aim for the highest, never shying away
from taking calculated risks and embracing ambiguity as it comes. Here, the
opportunities are limitless for those who dare to pursue bold ideas that exist
just beyond the boundary of possibility. Join us and make impact happen with a
career at TikTok.

Team:
The Client Solutions team mission is to establish and build scalable, healthy,
long-term client relationships by solving direct clients' and agencies'
challenges through scalable, best in class campaign services. Client Solution
Managers have a holistic understanding about TikTok's ad products and are
humble, dynamic and open for change. You are joining a team of consultants and
marketing and self service platform experts, who proactively drive the
client’s growth strategy, including upsells, renewals and campaign
reactivations.

Success in this position requires a focus on client service, the ability to
thrive in a dynamic work environment, and the ability to provide custom
solutions for advertisers leveraging our unique ad product suite, a unique
blend of technical and commercial knowledge.

Responsibilities:
* Manage and grow post-sale client relationships with advertisers of all sizes
* Coordinate with ad ops, product and R&D; teams etc. internally to ensure a smooth and successful campaign execution
* Work with internal teams to guide inventory allocation
* Monitor and analyze ad campaigns, and proactively take initiative to improve results
* Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
* Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
* Share marketplace feedback and guide our advertising strategy
* Support and work with sales team on pre-sale research and pitch
* Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Qualifications
* At least ‎5-‎7 years of experience in account management/client services roles in digital marketing, agency experience is a big plus
* Experience managing performance advertisers with a deep understanding of their challenges
* Ability to analyze data and identify insights to assess campaign performance
* Proactive attitude with excellent project management, organizational, and analytical skills
* Strong experience in Media ecosystem, Food and Beverage industry knowledge is preferred
* Proficient in English; and proficiency in Arabic is an advantage
TikTok is committed to creating an inclusive space where employees are valued
for their skills, experiences, and unique perspectives. Our platform connects
people from across the globe and so does our workplace. At TikTok, our mission
is to inspire creativity and bring joy. To achieve that goal, we are committed
to celebrating our diverse voices and to creating an environment that reflects
the many communities we reach. We are passionate about this and hope you are
too.