KEY ACCOUNTABILITIES Roles and Responsibilities:
1. Manage customer inquiries, problems, requests and suggestions; determines
appropriate solutions and/or responses.
2. Ensure high levels of customer satisfaction by providing smooth customer
service to customers as per agreed service standards.
3. Negotiate customer claims, initiate billing adjustments in coordination
with team leader
4. Grow existing customers, and identify potential customers for supply chain
and delivery solutions.
5. Develop new customers from both the market and existing customers with
business solutions
6. Plan and execute regular maintenance and business development visits to
customer
7. Maintain and regularly update customer information
8. Understand all aspects of customers' business needs, network within
customer's organization to explore customers' needs and business development
opportunities
9. Promote suitable products /solutions and develop solutions for customers
involving business units.
10. Work with other business units in Aramex, such as ground operations,
cargo operations, etc., to ensure proper service delivery to customers
11. Prepare proposals and quotations to customers
12. Ownership of payments collections alongside the Credit Officers
BASIC/ JOB REQUIREMENTS
Bachelor Degree in a related field
English proficiency
Computer Proficiency: MS office Applications (Word, Excel, Power Point &
Outlook)
Knowledge and Experience in selling Freight, Express products and Logistics
Previous experience in customer management experience
Consultancy Selling Skills
Company Overview:
Since our founding in 1982 we have grown to become a world leader in
comprehensive transport and delivery solutions for business and consumers.
Headquartered in Dubai, at the heart of the world's most dynamic commercial
hub and on the site of historic trade routes linking east and west, commerce
and transport are deeply embedded in Aramex's DNA. We are dedicated to
transforming the face of trade, expanding our operations rapidly to better
connect businesses and consumers worldwide.
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