Club Millesime Agent

Company Description

COMPANY DESCRIPTION
We are far more than a worldwide leader. We are more than ‎240000 women and men
who share something unique.
Each and every day we host the world. We care for millions of people. We are
all moved by curiosity. We love blending cultures. We are proud of our
differences
Yes, we lead the way. But we want to go further, with audacity, with
imagination, with passion
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk is Sofitel 's largest property in the Middle East.
The hotel features ‎594 luxury guestrooms inclusive of ‎68 suites and ‎96
serviced apartments in the heart of Dubai. A variety of trendy restaurants and
bars including a contemporary Asian restaurant, a Gastro Pub, a French
Brasserie and Pool Bar & Lounge bring residents and patrons together to
celebrate the French "Joie de Vivre". Guests have the option to unwind at the
Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout
in a fully-fledged fitness center. Business travelers have access to ‎1,589
square meter of meeting space including one state-of-the-art ballroom ideal
for the most sought after social gatherings.
Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on
a perfect balance of modernism and ancient Egypt reflective of the renowned
design elements of Wafi. If you are as excited as we are about connecting
hearts and showing your guest passion, join us as the next Heartist and help
us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position
To be responsible for all activities relevant to Sofitel Club guests such as
the reception, private check in / out, cashiering, foreign exchange and
assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES
* Greet guests at all times in a friendly and helpful manner
* Register and room all Sofitel Club guest arrivals according to established procedures
* Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
* Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
* Maintains cashier float and ensure accurate daily report of all money received
* Cashes hotel guests' personal and travelers checks and assists with currency exchange
* Keeps abreast of all modifications to accounting policies and procedures
* Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
* Attend to guest's complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
* Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be "sold" on an onward booking to another Sofitel property
* Ensure that guests depart the hotel with a positive impression of the hotel service
* Perform audit balances and prepare all reports for audit in an orderly fashion
* Maintain comprehensive knowledge of standard reservation procedures
* Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
* Maintain exemplary department standards of behavior and appearance and attitude
* Ensure that Reception and Lounge work area is clean and in an orderly state at all times
* Performs related duties and special projects assigned
* Adhere to OH&S policies and procedures
* Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
* Forecast weekly stock intake on food and beverage in the lounge

Qualifications

QUALIFICATIONS
* Post-Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
* Minimum ‎1 - ‎2 years ' relevant experience in customer service/guest relations