Position: Reservations Sales Agent (Full time #535266)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Responsibilities
* Process and confirm guest room reservations made by clients, identifying guest needs/
* Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
* Accommodate and document special requests.
* Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
* Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
* Show complete product knowledge, understand rate structure and apply rate management.
* Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
* Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
* Ensures all requests are handled in the time frame set by the company.
* Ensure to apply required departmental standards in LQE, MOQA and Forbes.
* Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
* Ensure information provided to Guests is accurate and individualized.
* Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
* Services our customers in order to grow share of the account.
* Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
* Handles guest complaints and disputes.
* Ensures an excellent working relationship with all colleagues within the hotel.
* Leads by example in fostering positive employee relations and demonstrating values.
* Effectively communicates with other departments, especially Sales, Front Office and Banqueting.
* Utilizes all available on the job training tools for employees.
* Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.
* Ensure all Policies and Procedures are understood and adhered to.
* Attends weekly and monthly department meetings and prepares accordingly.
* Conducts sites visits as required by hotel operation.
* Participates in Client Entertainment with Sales Department as required.
* Joint Sales calls with team as required.
Advertised: 27 May 2023 Arabian Standard Time
Applications close: 30 Jun 2023 Arabian Standard Time
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