Position: Bellman, Concierge (Full time #‎535030)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

**An ideal candidate must have previous experience as a Bellman in a luxury

hotel in Dubai.**

Responsibilities
* Act as a hotel "ambassador" at all times.
* Deliver luggage to the guest room within ‎7 minutes.
* Ability to exert physical effort in placing, removing and transporting guest luggage.
* Deliver messages, packages and facsimiles within ‎7 minutes of receipt.
* Deliver newspapers to all guest rooms.
* Remove luggage from guest rooms upon check out
* Answer department telephone within ‎4 rings, using correct salutations and telephone etiquette.
* Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
* Polish brass luggage carts and maintain cleanliness of carts.
* Ability to perform job functions with minimal supervision.
* Ability to work cohesively with other departments and colleagues as part of a team.
* Ability to be flexible as the job changes.
* Obtain department keys and radio / phone; ensure security of such.
* Be familiar with the entire room product including IT&T equipment
* Be familiar with all hotel services including spa and dining.
* Initiate contact with guests entering the hotel.
* Approach guests needing assistance.
* Ability to ensure security of guestroom access.
* Ability to understand guest inquiries and provide responses.
* Ability to focus attention on guest needs, remaining calm and courteous.
* Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
* Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone
* Assist Door Person with unloading and loading of vehicles.
* Collect and record guest preferences.
* Follow requirements in terms of logbooks, control sheets, etc.
* Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge
* Ability to work flexible hours, including weekends, holidays and evenings.
* Provide guestroom and hotel tours.
* Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
* Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
* Follow all the FLHSS&E requirements and procedures

Skills & Qualifications
* Senior School qualification or equivalent
* Minimum ‎2 years' experience working in a ‎5-star hotel environment.
* Minimum ‎2 years' Door or Bell experience
* Previous experience working in the Middle East Region is an advantage
* Excellent interpersonal skills
* Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
* Perform job with attention to details and the ability to organize and handle multiple tasks effectively
* Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
* Capabilities to lift heavy luggage.
* Capabilities to stand for a long period of time.
* Ability to work overnight shifts
Advertised: ‎11 May ‎2023 Arabian Standard Time
Applications close: ‎11 Jun ‎2023 Arabian Standard Time