Customer Service Representative - UAE National (Remote Working)

Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global
property developer with a fast-growing portfolio of upscale hotels,
residential properties, F&B brands and real estate asset management services.
Since our launch in ‎2005, we have carved a highly successful niche offering
unrivalled property investment opportunities in high-growth markets to clients
from more than ‎70 countries worldwide.

We were among the first developers to identify the tremendous potential in
providing private investors the opportunity to purchase hotel guestrooms,
suites and serviced apartments in our collection of upscale properties located
in highly popular locations across Dubai. We back up our success with a list
of International Property awards along with strategic partnerships with
companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines
and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working
environment with clear growth potential along with award winning sales &
marketing tools, a state of the art showroom featuring Dubai's only virtual
helicopter tour and endorsements from a number of international sporting
celebrities.
Job Description:
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our
team as a Customer Service Representative. As a UAE National, you will be
responsible for providing exceptional customer service to our valued clients
via phone, email, and chat. You will work remotely, allowing you the
flexibility to work from home or any other location that suits your needs.

Key Responsibilities:
* Responding to customer inquiries in a timely and professional manner via phone, email, and chat
* Providing accurate information to customers about our products and services
* Processing customer orders and managing returns and exchanges
* Troubleshooting customer issues and resolving complaints to ensure customer satisfaction
* Documenting customer interactions and maintaining customer records
* Collaborating with other team members to improve customer service and contribute to team goals
* Keeping up-to-date with product knowledge and company policies and procedures
* Identifying opportunities for improving customer service and making recommendations to management
* Maintaining a positive and professional attitude in all customer interactions
Desired Skill & Expertise:
Qualifications and Skills:
* UAE National with fluency in both English and Arabic
* Excellent communication and interpersonal skills
* Customer-oriented mindset with a passion for delivering exceptional customer service
* Ability to multitask, prioritize and manage time effectively
* Strong problem-solving skills and ability to work independently
* Proficiency in Microsoft Office and experience with customer service software
* High school diploma or equivalent, with some college education preferred
* Previous experience in customer service or a related field is a plus