أخصائي اول - استراتيجية العناية بالمتعاملين - (‎23000950)
الوصف الوظيفي

KEY RESULTS ACCOUNTABILITIES

Analyse and create reports on the Customer feedback received through the

RTAs social media channels to identify trends and determine Customer needs.

Conduct data mining to identify patterns in Customer descriptive,

behavioural, interaction or attitudinal data and suggest new or enhanced ways
to perform Customer segmentation

Develop models to understand Customer behaviour by identifying trends and

patterns through the various Customer interactions with the RTA and forecast
future Customer behaviours

Perform strategic data analysis and research possible hypothesis / cases in

coordination with the RTA
Agency / Department Business Analysis and Expert Advisor resource.

Business Analysis and Expert Advisor resources within the different RTA

Agencies / Departments to identify services and internal RTA capabilities

Prioritise the Customer needs based on the prioritisation criteria defined

and map the Customer ideas to the prioritised needs.

In coordination with the Higher Committee PMO Management Activities resource

prepares a monthly report on the status, progress and risks related to the
approved strategic actions

Prioritise the service and internal RTA capability projects based on the

defined criteria

Perform other responsibilities associated with this position when

appropriate.

Counselling in developing the validity and effectiveness of customer service

projects and their impacts,
evaluating and recommending changes during implementation to meet the needs of
the project and customers.

Ensure that the concerned RTA Agency Management and the Higher Committee

approve or reject the Services and Internal RTA Capability actions and that
all approved Services and Internal RTA Capability actions address the high
priority Customer needs

Proposing and providing advice on the framework for all aspects of RTA

services for the management of service providers

Identify services and internal RTA capabilities required to address the

prioritised needs in coordination with the Business Analysis resource in the
RTA Agencies / Departments.

Cleanse, mask, correlate and normalise the list of Customer needs and ideas

obtained from the various channels to derive a consolidated list of Customer
needs and ideas.

المؤهلات و المهارات

KNOWLEDGE,SKILLS AND EXPERIECE
Education

Bachelor's degree in Information System/ MIS/ Computer Science/ Statistics

or related field from a
recognized university.
Skills

Goal-driven leader who maintains a productive climate and confidently

motivates, mobilizes, and coaches
employees to meet high performance standards.

Results-driven achiever with exemplary planning and organizational skills,

along with a high degree of detail orientation.

Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects.

‎8 years' experience in Customer Service, Database Queries , data mining, or

customer insight or direct marketing consulting required.

Computer-literate performer with extensive software proficiency covering

wide variety of applications.

Strong analytical capabilities, including modeling, data analysis and data

manipulation

Exceptional listener and communicator who effectively conveys information

verbally and in writing.

Innovative problem-solver who can generate workable solutions and resolve

complaints.

Resourceful team player who excels at building trusting relationships with

customers and colleagues.

Highly analytical thinking with demonstrated talent for identifying,

scrutinizing, improving, and streamlining complex work processes.

Strong capabilities to understand the business propositions, and collect and

process required data to derive insights.

Demonstrate knowledge and experience of related software, database, and

tools like SQL, No-SQL, WEKA,
RapidMiner, MATLAB, KNIME, Python, Scala, Java, etc.

فئة الوظيفة : الإدارية
جهة العمل : هيئة الطرق والمواصلات
الإدارة : خدمة المتعاملين
المستوى التعليمي : بكالوريوس
الجنسية المطلوبة : اماراتي
الراتب الشهري : غير محدد
طبيعة الدوام : دوام كامل
تاريخ الإعلان : ‎27-‎04-‎2023
تاريخ سحب الإعلان عن الوظيفة : ‎27-‎05-‎2023