Consulting Account Lead, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.


• Experience in IT infrastructure and cloud native application development.


• Experience in leading delivery teams, migration, implementation, or managed service operation of technology service engagements for organizations.


• Experience in consulting or IT services.

Preferred qualifications:

• Master's degree in a Management, Technical, Engineering, or a related field.


• Experience with data center migration strategies, collaborating with channel partners and systems integrators.


• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software in the public cloud.


• Knowledge of Google Cloud ecosystem.


• Ability to speak and write in Arabic and English fluently.

About the job

As a Consulting Account Lead, you will act as an advisor to Google Cloud
customers by enabling them to use Google's cloud products to achieve their
business goals. You 'll partner with customers to develop and execute plans,
including organizational, programmatic, and technical strategies to meet their
business objectives and stakeholder goals. You will work with customers to
remove organizational and technical barriers and identify opportunities to
help customers expand their use of Google Cloud products. Additionally, you
will leverage industry vertical expertise to recommend best practices relevant
to the industry and organizational changes to accelerate the on-boarding and
migration plans.
In this role, you will lead the adoption of Google Cloud, guiding customers
through the people, process, and technology facets of their cloud
transformation journey. You will work across customer-facing teams to ensure
that a customer's experience on Google Cloud exceeds their expectations.
Google Cloud accelerates organizations' ability to digitally transform their
business with the best infrastructure, platform, industry solutions and
expertise. We deliver enterprise-grade solutions that leverage Google's
cutting-edge technology - all on the cleanest cloud in the industry. Customers
in more than ‎200 countries and territories turn to Google Cloud as their
trusted partner to enable growth and solve their most critical business
problems.

Responsibilities

• Lead customer relationships and technical consulting for the team, mitigating escalations for security, and application modernization services.


• Work with the Regional and Solution Customer Success Managers and team members to support business strategy and drive Customer Success initiatives.


• Collaborate cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with Sales, Engineering, Product Management, and Support.


• Provide a forecast of solution staffing needs and coordinate with the resource manager to fill engagements.
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  action employer. We are committed to equal employment opportunity regardless
  of race, color, ancestry, religion, sex, national origin, sexual orientation,
  age, citizenship, marital status, disability, gender identity or Veteran
  status. We also consider qualified applicants regardless of criminal
  histories, consistent with legal requirements. See also Google's EEO Policy
  and EEO is the Law. If you have a disability or special need that requires
  accommodation, please let us know by completing our Accommodations for
  Applicants form.