Account Lead, Cloud Customer Experience, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.


• Experience in IT infrastructure and cloud native application development.


• Experience in leading delivery teams, migration, implementation, or managed service operation of technology service engagements for organizations.


• Experience in consulting or IT services.

Preferred qualifications:

• Master's degree in a Management, Technical, or Engineering field.


• Experience with data center migration strategies, collaborating with channel partners and systems integrators.


• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software in the public cloud.


• Knowledge of Google Cloud ecosystem.

About the job

As an Account Lead for Cloud Customer Experience (CCE), you will act as an
advisor to Google Cloud customers by enabling them to use Google's cloud
products to achieve their business goals. You 'll partner with customers to
develop and execute plans, including organizational, programmatic, and
technical strategies to meet their business objectives and stakeholder goals.
You will work with customers to remove organizational and technical barriers
and identify opportunities to help customers expand their use of Google Cloud
products. Further, you will leverage industry vertical expertise to recommend
best practices relevant to the industry and organizational changes to
accelerate the on-boarding and migration plans.
In this role, you will lead the adoption of Google Cloud, guiding customers
through the people, process, and technology facets of their cloud
transformation journey. You will work across customer-facing teams to ensure
that a customer's experience on Google Cloud exceeds their expectations.
Google Cloud accelerates organizations' ability to digitally transform their
business with the best infrastructure, platform, industry solutions and
expertise. We deliver enterprise-grade solutions that leverage Google's
cutting-edge technology - all on the cleanest cloud in the industry. Customers
in more than ‎200 countries and territories turn to Google Cloud as their
trusted partner to enable growth and solve their most critical business
problems.

Responsibilities

• Lead customer relationships and technical consulting for the team, mitigating escalations for security, and application modernization services.


• Work with the Regional and Solution Customer Success Managers and team members to support business strategy and drive Customer Success initiatives.


• Collaborate cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with Sales, Engineering, Product Management, and Support.


• Provide a forecast of solution staffing needs and coordinate with the resource manager to fill engagements.
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  action employer. We are committed to equal employment opportunity regardless
  of race, color, ancestry, religion, sex, national origin, sexual orientation,
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  status. We also consider qualified applicants regardless of criminal
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  and EEO is the Law. If you have a disability or special need that requires
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