Amazon is rapidly expanding its presence in the Middle East and North Africa
(MENA) region and we are looking for a Program Manager to join the MENA
Returns and Business Waste. The scope is to enhance returns CX for our
customers, reduce customer returns, simplify the customer returns
process/journey, and reduce financial losses from customer returns and make it
sustainable.
Amazon's vision is to be 'earth's most customer centric company' and the PM
will be:
* Assuming end to end ownership for metrics and program initiatives of returns CX and business waste
* Lead new programs in the business waste space
* Identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
* Working with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and tech to run the programs
* Deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
* Working with MENA and WW stakeholders to innovate on behalf of the emerging customer
* Expected to challenge any threats to experience, advocate on behalf of customers and communicate risks in a timely manner
Key traits of required for the role
* Customer obsessed
* An experienced business manager
* Extensive stakeholder management and relationship building
* Compelling written and oral communication skills
* Enthusiastic about solving complex problems
* Comfortable operating in fast paced environment
* A data based decision maker
* Entrepreneurial spirit to identify and kick-start new program
* Willingness to roll up sleeves and take care of emerging operational issues
Due to the nature of the role, you will work with cross-functional teams
including Retail, Operations, Tech, Finance, Legal, among others.
This role will be based out of Dubai (UAE).
* Minimum 2 years experience in complex program management and analytics * Must know SQL and advanced Excel Skills * Proven track record of customer obsession * Demonstrated ability to think both strategically and tactically * Ability to prioritize in an ambiguous environment * Demonstrat…
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