Service Advisor

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.

Central Trading Company is the first company under the Al Rostamani Group. It
is one of the most valuable players in the automotive aftermarket representing
a portfolio of ‎25 world renowned brands such as Michelin, Castrol and Blue
Star.

Job Purpose

Responsible for receiving and delivery of customer vehicles to ensure service
is provided in line with franchiser 's policies and procedures. The role
involves to achieve sales and customer satisfaction target of shop by
fulfilling customer requirement within the policies and procedures. The job
holder also have accountability of procuring small number of goods for
immediate sales to customer over the counter.

Job Responsibilities

• Greet customer in the shop and understand the requirement asking relevant questions. Understand and offer our products or services.


• Prepare and issue the Repair Orders (RO) updating customer details into the database system; Describe customers' requirements in the job card, determine the charge of service and products and getting it approved from customer


• Assign the job to available technician and ensure the jobs are completed in given time frame without compromising quality standard.


• Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts


• Monitor the workshop floor and ensure franchiser standard operating procedures are adhered and effective management of the technicians


• Answer phone calls and emails pertaining to sales and service queries or concerns in professional manners by acting as first point of contact and address their queries.


• Motivate the workshop team and maintain high morale to achieve highest level of service to customers


• Ensure safety and other regulations are followed as per requirement of the authorities.


• Ensure workshop tools / equipment are maintained for efficient running of the workshop.


• Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department


• Monitor and review sales performance versus the set targets of branches and proactively address problems in order to ensure consistent targets achievement;


• Provide sales status reports (daily, weekly, monthly) as may be required by the Sales Manager to ensure necessary actions are taken;


• Periodically analyze and update goods movement trends in shop and replenish with fresh stock in order to optimize inventory and minimize cost


• Comply with the company QMS requirements

Job Requirements

Qualifications
* Min. Higher Secondary, Diploma
* Automotive certificate would be an added advantage

Experience
* ‎3 years in auto service centres handling reception area

Knowledge & Skills
* Customer and Personal Service:- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
* Sales and Marketing :- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes selling tactics, product demonstration, sales techniques, and sales control systems.
* Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
* Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* Establishing and Maintaining Interpersonal Relationships:- Developing constructive and cooperative working relationships with others, and maintaining them over time.
* Social Perceptiveness:- Being aware of others' reactions and understanding why they react as they do
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.