Floor Butler

Job Description

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Is responsible for all aspects of guest care internally during stay assisting
in all areas of the hotel and continual improvement of skills through training
and practice. Is instrumental to achieve our goal in providing the highest
professional standards in Butler Service to our guests and thus exceeding the
guest's expectation. He is a member of the Evacuation Team.

JOB REQUIREMENTS;
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Presents himself well-groomed, clean and pleasant.
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Reports to duty on time.
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Takes note of information, updates and instruction by the Head Butler.
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Takes note of information on Memo Board and Training Board.
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Goes through the B.C.C. logbook and takes note of information concerning
guests.
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Checks the guest's arrival details.
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Takes in-depth hand over from the Floor Butler in the Butler pantry or
allocated area.
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Reads logbook and takes notes and initials.
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Maintains the pantry clean and tidy and supplies well stocked.
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Tests and checks that room equipment is functioning.
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Co-ordinates through the Head Butler with the maintenance to fix faulty
equipment.
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Offers the arriving guests a welcome beverage.
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Extends special attention to rooms occupied by families according to the
culture.
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Offers service to unpack luggage.
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Reviews and check all outstanding laundry forms.
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Updates the guest with room and hotel facilities and in-house activities.
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Updates Butler sheet noting arrivals, departures, and stays-on.
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Reports any problems to the Head Butler or in his absence to the designated
Butler.
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Assists with luggage delivery and collection with the coordination of the
Concierge.
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Takes care of the guest's laundry, pressing and dry-cleaning with the
coordination of the Valet Runner.
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Maintains guest wardrobe in a neat and tidy fashion.
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Is responsible for the preparation of all Honeymoon bookings in his floors
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Arranges the fruit basket and amenities for arrival and refill them on a daily
basis according to the guest's wishes and according to each room category
(set-up).
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Polishes the guest shoes as per the set standards.
* Delivers appropriate newspapers to guest rooms.
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Coordinates with the Front Desk for speed check-out.
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Delivers guests' mail, messages and faxes promptly.
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Processes the guest's departure:
* Offers assistance to pack
* Leases with reception regarding consumption of mini fridge items and guest supplies.
* Co-ordinates with the Chief Concierge regarding airline tickets, flight reconfirmation, limousine, luggage, etc.
* Checks with the guest about his next arrival and offers room reservation
* Checks any items left behind by the guest and records in the "Lost & Found" logbook with the Housekeeping.
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Reports upon departure of guests to the Head Butler/Supervisor the all
preferred wishes of the guest in order to update the guest profile.
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Informs the Housekeeping of all rooms that require service.
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Maintains the stock of mini-fridge supplies and refills daily and informs the
BCC regarding the charges to relevant rooms.
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Is fully aware of first aid formalities.
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Records all the guest requirements in the logbook such as items and time of
preferred services.
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Is fully aware of Fire and Evacuation procedures.
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Carries out duties that may be assigned to him from time to time by his
superiors.
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Handle all the brand-standard tasks.