IS/IT Manager

At Nespresso we place people and specialty coffee at the heart of what we do.
As part of our team, you'll be empowered to inspire, care, act, and innovate
to reach your full potential and reimagine what coffee can be. We're committed
to delivering an exceptional coffee experience that elevates our community,
suppliers, farmers, and each other, channeling our growth-minded spirit to set
new standards in global coffee culture. Quality, sustainability, diversity and
inclusion are core to who we are and critical to our vision of driving
positive change. Throughout our factories, boutiques, and office locations,
Nespresso careers are brimming with first-rate opportunities to push the
boundaries of coffee exploration.
The IS/IT Manager Leads and manages the IS Team supporting Business. Executes
HQ IS strategy, delivers Market roadmap, plans and delivers key IS initiatives
and projects, provides world-class services and proactively cooperate with
cross-functional business partnerships locally and globally. Identify and
quantify new opportunities and capabilities required to drive Market growth
Responsibilities
* Defines local IS strategy in alignment with HQ strategy:
* Ensures the overall HQ strategy is cascaded appropriately to the market
* Align strategic IS plans with business objectives. Clearly communicate the objectives and associated accountabilities so they are understood by all, with the IS strategic options identified, structured and integrated with the business plans.
* Achieve competitive advantage, business innovation, and improved operational effectiveness and efficiency by exploiting information technology developments
Supports Market cross functional alignment:
* Manages and delivers market IS Roadmap finding the correct balance between HQ requirements and market cross departmental needs
* Fosters partnership between IS and other departements to enable the effective and efficient use of IS-related resources and provide transparency and accountability of the cost and business value of solutions and services
* Defines and implement key business partnership with external vendors within market in alignement with procurement
Manages IS business & Technology Service Portfolio:
* Manages the systems setup/configuration of HQ and local applications to achieve local needs
* Accountable for services identification and service levels agreement with the business, and compare them with the current service portfolio to identify new or changed services or service level options (Build, Maintain and Monitor Services Catalogues & SLAs)
* Ensures systems quality including participation in Market Acceptance Tests (MAT)
* Accountable to determine the necessary IT hardware and software required to meet the overall business strategy
* Accoutable for Market Asset Management: maintain an up-to-date and accurate record of all IT assets required to deliver services and ensure alignment with HQ configuration management and financial management.
Support core business projects
* Manage projects from Demand Management, initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools serving as advisor for the rest of the organization.
* Ensure projects are delivered according to budget, schedule and scope by providing status reports, raising key issues and risks, determine mitigating actions, and completing financial monitoring and reporting
* Manage internal and external stakeholders, including facilitation of stakeholder communications
* Coordinate communication and provide reporting and visibility to the ManCom for core projects
* Evaluate and update procedures related to project management processe
Manages the IS/IT budget:
* Develops and gains approval for the CAPEX budget based on the strategic plan
* Manages the OP/budget for the market through IS/IT initiatives. Establish budget and monitor the costs for IS/IT related expenses.
Ensures operational efficiency:
* Works closely with all functional groups and IS team to identify, document, and resolve technology system and process issues, ensure continuous improvement practices are in place.
* Accountable for service availability, efficient management of resources, and optimisation of system performance through prediction of future performance and capacity requirements (KPIs Management)
* Ensures IT infrastructure and related events are monitored. Stores sufficient chronological information in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or supporting operations.
* Achieves increased productivity and minimise disruptions through quick resolution of user queries and incidents.
* Running regular checks on network and data security
* Identifying and acting on opportunities to improve and update software and systems
* Developing and implementing IT policy and best practice guides for the organisation
* Designing training programs and workshops for staff
* Conducting regular system audits
* Running and sharing regular operation system reports with senior staff
* Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
* Enables fast and reliable delivery of change to the business and mitigation of the risk of negatively impacting the stability or integrity of the changed environment. (Change Management)
* Continues critical business operations and maintain availability of information at a level acceptable to the enterprise in the event of a significant disruption.
Develops People and Organisation:
* Establish the appropriate organization in line with the operational plan (OP) and international guidelines
* Recruit, develops, motivates and manages a team to deliver superior performance and results
* Manages and comply with the HR and Line Manager's Planning Cycle
* Manages the development and evolution of the IS/IT function in the Market/Region
Excels in Compliance- Local Governance: IS functions training capabilities
* Delivers local IS governance in full alignment with HQ (demand & project management processes; architecture; systems design, infrastructure; service delivery)
* Leads and manage the implementation of IS security and policies
* Ensures the business roles, responsibilities, levels of authority and segregation of duties. This ensures that the business knows where the data are and who is handling data on its behalf.
* Ensures that IS consultants and contract personnel know and comply with the organisation's policies and meet agreed-on contractual requirements.
* Leads the IS team to create and implement Standard Operating Procedures (SOPs) within the IS function.
* Implement a decision-making process to prioritise the allocation of resources and rules for discretionary investments by Departments.
Requirements
* Education: • Master degree in Computer Science or IT related field of study
* Experience: • ‎7 - ‎10 years of experience in IS/IT, and ‎3 - ‎5 years of experience Demonstrated capability to lead and develop people IS/IT team of ‎5 to ‎10 people
* Experience working for Retail brand which is highly stylized with strong culture.
* Project Management experience - planning, leading & managing through projects
* Facilitation of issues and conflict resolution in a cross-functional environment
* Stakeholder management in a matrix organisation
* Strong people leadership and management, and talent development experience.
* e-commerce and SAP knowledge and work experience
* International Headquarters (HQ) relationship experience
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our
minds as we recruit top talent to join Nestle. The skills you've gained while
serving our country, such as flexibility, agility, and leadership, are much
like the skills that will make you successful in this role. In addition, with
our commitment to an inclusive work environment, we recognize the exceptional
engagement and innovation displayed by individuals with disabilities. Nestle
seeks such skilled and qualified individuals to share our mission where you'll
join a cohort of others who have chosen to call Nestle home.
We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com.