Onboarding Agent

At Careem we are led by a powerful purpose to simplify and improve lives in
the Middle East, North Africa and Pakistan. We're pioneering the development
of innovative services to aid the mobility of people, the mobility of things
and the mobility of money.
We're in the driving seat as we help to define how technology will shape
progress in some of the fastest-growing countries in the world. Our teams are
building tech to meet the needs of the future in areas including data and AI,
e-commerce, technology-enabled logistics, maps, identity, and fintech.
We're well placed to solve complex and meaningful challenges at scale, with
deep tech expertise, strong regulatory relationships, a local presence, and
increasingly specialised global teams which are structured to operate as
autonomous start-ups. Our team of over ‎400 engineers and developers are
empowered to develop cutting-edge technology every day.
Careem was established in July ‎2012, became a wholly-owned subsidiary of Uber
Technologies, Inc. in January ‎2020, and today operates in over ‎100 cities
across ‎12 countries.
About the team:
Careem Food is pivotal to our Super App ambition. We have already created
waves in the market with our bold decision to become the region 's first and
only restaurant-centric food delivery platform, and are ready to scale and
grow exponentially across markets.
Come be a part of this exciting journey with us.

What you'll do:
Vertical: Careem Food
Department: Partner Operations
The Partner Operations Associate would be required:
* Daily field visits for training/on-boarding new partners.
* Ensure up to mark partner training. Making sure that the partner fully understands how to use the partner dashboard, or reach out to partner support channels, in case any support is required.
* Re-training low performing partners.
* Strictly adhering to partner on-boarding SLAs and training quality.
* Provide feedback gathered from partner visits on product and other issues to team leads.
* Regular communication with other markets on knowledge sharing and identification of the best practices.

What you'll need:
* Must be at least a high school graduate.
* Must be currently based in Riyadh or Jeddah.
* Minimum one year of work experience. (Preferably in restaurant/food ops or logistics)
* Fluency in written and spoken English & Arabic is a must.
* Basic understanding of data analysis and good command over MS Excel and other MS Office applications.
* Aptitude to learn and grow.

We're looking for someone who can take ownership, who is of service, and who
shoots to the moon and beyond. Is this you? We're looking forward to seeing
your application!

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a Remote-First organisation
* Work from any country in the world for ‎60 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day