Medical Account Manager - Jeddah

Johnson & Johnson

We are recruiting for Medical Account Manager to be located in Jeddah.
Caring for the world, one person at a time has inspired and united the people
of Johnson & Johnson for over ‎125 years. We embrace research and science -
bringing innovative ideas, products and services to advance the health and
well-being of people. Employees of the Johnson & Johnson Family of Companies
work with partners in health care to touch the lives of over a billion people
every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our
employees and committed to inclusion. Proud to be an equal opportunity
employer. And our culture is interconnected by the shared values of Our
Credo. It 's a culture that celebrates diversity and diverse
perspectives. It helps employees achieve an effective mix between work and
home life and supports their efforts to have a positive impact on their
communities.

Duties & Responsibilities

• Operating as the lead point of contact for all matters specific to optical / medical channel in your territory.


• Building and maintaining strong, long lasting customer relationships across all assigned channels in your territory


• Leading all the aspects of customer account management, including negotiating annual contracts, following up on customer performance quarterly and annually.


• Ensure timely communication of Johnson & Johnson quarterly plan of actions with customers in assigned territory.


• Inform customers about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality.

Main accountabilities:

‎1.Planning and analysis:
* Planning calls to the clients (daily, weekly, monthly, quarterly) considering tasks of Client's potential development in SF.com
* Visiting the assigned eye care professionals in hospitals, clinics, and optical stores
* Filling the data of visits in SF.com or reporting format.
* Participating in creation of business plans for entrusted territory.
‎2. Professional development:
* Participation in trainings and educational courses according to the developed plan and for instructions of the sales manager.
* Maintenance and development of necessary knowledge and abilities level.
‎3. Interaction in department:
* Account Manager collaboration for the purpose sales skills improvement, products knowledge increase and overall effectiveness of work in department.
* Availability control of the resources necessary for accomplishment of objectives by team.
‎4. Reporting:
* Timely and complete submission of calls on SF.com.
* Regular update of the POA cycle plan and segmentation as aligned with line manager.
* Timely providing other types of the reporting and current operational information according to instructions.
‎5. Essential Functions:
* Provide excellent & considerate customer service to customers and sales team. Internal and external customer communication.
* Meet defined department goals and objectives.
* Must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
* Key Opinion Leader (KOL) development

Qualifications

Experience Required

• Education: Medical university bachelor degree- preferably in Optometry or Pharmaceutical Science is a must


• Previous Account Management experience with minimum ‎2 years of experience in account management (must)


• Experience of the optical industry preferred.


• Language: English & Arabic
  Other Job Specific Skills: (Must have)


• Self-motivated and able to work independently- yet ask for guidance when needed


• Account Manager must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent.


• Proficiency in Microsoft Office and acquaintance.


• Strong communication and presentation skills.

Leadership Behaviors Required

• LIVE OUR CREDO & Pursue our Purpose: Demonstrate and models the heart of Johnson & Johnson


• CONNECT: Inclusively to address health needs


• SHAPE: The future of health through innovation


• GROW: Self and others to become our best
  For more than ‎130 years, diversity, equity & inclusion (DEI) have been part of
  our cultural fabric at Johnson & Johnson and woven into how we do business
  every day. Our commitment to respect the dignity and diversity of all is
  embedded in our Credo.
  We know that the success of our business depends on having the best talent in
  a workforce that reflects the diverse markets we serve around the world and an
  inclusive culture that values different perspectives and life experiences
  That is why we, in Saudi Arabia are working to create an inclusive
  environment where diverse backgrounds, perspectives and experiences are valued
  and each and every one of our people feel that they belong and can reach their
  potential. No matter who they are.
  Diversity, Equity & Inclusion at Johnson & Johnson means ''You Belong''!