Job Summary
Jointly agree with channel manager and execute respective channel strategies,
identify key customers within their areas and propose plan to introduce new
products and increase size of business with them. Increase the distribution
coverage by opening new accounts and evaluating their potential. Is
responsible for the achievement of category wise budgeted volumes and customer
service. Ensuring sales rep. productivity and efficient routing. Ensuring
collections on time. Building relationship with customers. Exploring new
product opportunities in his / her channel and customers.
Roles & Responsibilities
Customer Strategy and Business Plan • Executes the Channel / customer business
plan for his/her area. • Build and maintain business relationship with
customer's decision makers . • Ensure orders are communicated to sales
coordinators accurately and on time. • Working in closely with food service
development team to introduce new products / new applications with customers •
Guides and leads team of sales representative to open new customers • Route
planning for sales representatives. • Ensuring account receivables are
collected on time. Be aware of customers' financial health to prevent bad
debts. • Working with sales representatives to collect overdue amounts.D5 •
Working closely with sales coordinators to ensure high customer service
levels. • Promptly address customer complaints • Ensuring products are sold
according to price lists. Negotiation • Advisory role to channel manager for
rates negotiations and terms of trade. • Monitors Customer Performance by
tracking customer contribution Plays active ambassador role • Acts as active
ambassador of IFFCO at the customer and of the customer at IFFCO
KPIs
• Customer happiness index • Additional customers • Revenue growth year on
year.
Work experience requirement
1 to 3 years' experience in similar role in the UAE, with Food Service
management experience 3 to 5 years' experience in FMCG, preferably dealing
with food products sales
Qualification
Bachelor degree in business or management related field. MBA degree in
business or management related field.
Competencies
Negotiating Skills
Business Acumen
Financial Acumen
Sales and Distribution Strategy Management
Consumer Behavior B2B and B2C
Influencing skills
Communicating effectively
Driving Results
Self and Team Management
Planning & Decision Making
Customer Centricity
Skills
Business Unit: S&D(KSA) (4034)
Business Group: S&D-GCC (4035)
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